Benefits Analyst

Candescent; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Candescent is seeking a highly motivated Benefits Analyst to administer and analyze our employee benefits across domestic and international programs. This role partners with global HR, brokers, Finance, Payroll, HRIS, and vendors to maintain compliant, cost-effective benefit programs across our regions of operation.

You will manage health, retirement, leave and wellness benefits and translate complex concepts clearly, using data to support renewal decisions in a fast-paced global environment.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, or related field, or equivalent experience.
• Three to five years of experience in benefits administration or analysis.
• Working knowledge of U.S. benefits compliance, including ERISA, ACA, HIPAA, COBRA, FMLA, ADA, and state or local paid leave requirements.
• Strong Excel and analytical skills, with experience using an HRIS platform such as Workday, ADP, SAP SuccessFactors, or similar.
• Excellent communication skills and ability to explain complex benefit concepts clearly to employees at all levels.
• High attention to detail and strong organizational skills across multiple concurrent initiatives.
• Must be authorized to work in the United States without need for current or future employer-sponsored work authorization.

Responsibilities

• Administer group health, dental, vision, life, disability, retirement, and voluntary benefit programs.
• Serve as the first point of escalation for employee benefit inquiries and claims issues.
• Support annual open enrollment, including system configuration, communications, vendor file testing, and enrollment data audits
• Support compliance with ERISA, ACA, HIPAA, COBRA, FMLA, ADA, and applicable state and local requirements.
• Administer leave of absence programs, track eligibility and return-to-work status, and coordinate case management with employees, managers, and third-party administrators.
• Partner with Payroll and HRIS to maintain accurate leave coding, benefits continuation, and premium billing for employees on unpaid leave.
• Maintain required documentation and support regulatory filings, audits, and reporting, including Form 5500, summary plan documents, and ACA reporting.
• Reconcile monthly benefit invoices and resolve billing discrepancies with carriers.
• Support international benefit programs in partnership with global brokers, PEOs/EORs, and in-country providers.
• Assist with market benchmarking, plan renewals, employee communications, and plan documentation for non-U.S. benefit programs.
• Support expatriate and mobile employee benefit arrangements under guidance.
• Escalate local labor law changes affecting benefits to senior team members and regional HR.
• Analyze plan utilization, cost trends, and claims experience to support renewal recommendations.
• Maintain dashboards and reports on benefit costs, participation, and return on investment for leadership review.
• Support market benchmarking, cost modeling, budgeting, accruals, and forecasting in partnership with Finance.
• Support relationships with brokers, carriers, third-party administrators, and international benefit vendors, including RFP processes and plan changes.
• Collaborate with Payroll, Legal, and HRIS teams to ensure accurate data flow and system integration.
• Develop clear, engaging communications and training materials for domestic and international employees.
• Conduct benefits orientation sessions and respond to employee questions with a service-oriented approach.

Job description

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels. Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Benefits Analyst Business Function: Human Resources - Total Rewards Reports to: Sr Manager, Global Benefits Location: Atlanta, Hybrid Type: Full-time Job Summary Candescent is currently searching for a highly motivated and experienced Benefits Analyst to administer, analyze, and support the continuous improvement of our employee benefit programs. This role supports health and welfare, retirement, leave, wellness, and international benefit offerings, partnering with global HR, brokers, Finance, Payroll, HRIS, and in-country vendors to help maintain competitive, compliant, and cost-effective programs across our regions of operation. The ideal candidate is a detail-oriented, service-focused benefits professional who can translate complex benefit concepts clearly, manage multiple priorities, and use data to support sound program and renewal decisions in a fast-paced, global environment.

Key Responsibilities and Deliverables

Domestic Benefits Administration

• Administer group health, dental, vision, life, disability, retirement, and voluntary benefit programs.
• Serve as the first point of escalation for employee benefit inquiries and claims issues.
• Support annual open enrollment, including system configuration, communications, vendor file testing, and enrollment data audits
• Support compliance with ERISA, ACA, HIPAA, COBRA, FMLA, ADA, and applicable state and local requirements.
• Administer leave of absence programs, track eligibility and return-to-work status, and coordinate case management with employees, managers, and third-party administrators.
• Partner with Payroll and HRIS to maintain accurate leave coding, benefits continuation, and premium billing for employees on unpaid leave.
• Maintain required documentation and support regulatory filings, audits, and reporting, including Form 5500, summary plan documents, and ACA reporting.
• Reconcile monthly benefit invoices and resolve billing discrepancies with carriers.

International Benefits

• Support international benefit programs in partnership with global brokers, PEOs/EORs, and in-country providers.
• Assist with market benchmarking, plan renewals, employee communications, and plan documentation for non-U.S. benefit programs.
• Support expatriate and mobile employee benefit arrangements under guidance.
• Escalate local labor law changes affecting benefits to senior team members and regional HR.

Analysis, Reporting, and Vendor Partnership

• Analyze plan utilization, cost trends, and claims experience to support renewal recommendations.
• Maintain dashboards and reports on benefit costs, participation, and return on investment for leadership review.
• Support market benchmarking, cost modeling, budgeting, accruals, and forecasting in partnership with Finance.
• Support relationships with brokers, carriers, third-party administrators, and international benefit vendors, including RFP processes and plan changes.
• Collaborate with Payroll, Legal, and HRIS teams to ensure accurate data flow and system integration.

Employee Communication and Education

• Develop clear, engaging communications and training materials for domestic and international employees.
• Conduct benefits orientation sessions and respond to employee questions with a service-oriented approach.

Qualifications and Experience

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field, or equivalent experience.
• Three to five years of experience in benefits administration or analysis.
• Working knowledge of U.S. benefits compliance, including ERISA, ACA, HIPAA, COBRA, FMLA, ADA, and state or local paid leave requirements.
• Strong Excel and analytical skills, with experience using an HRIS platform such as Workday, ADP, SAP SuccessFactors, or a similar system.
• Excellent communication skills and the ability to explain complex benefit concepts clearly to employees at all levels.
• High attention to detail and strong organizational skills across multiple concurrent initiatives.
• Must be authorized to work in the United States without the need for current or future employer-sponsored work authorization.

Preferred Distinctions

• CEBS or CBP certification, completed or in progress.
• Experience with leave management systems or third-party leave administrators such as Sedgwick, Unum, or The Standard.
• Experience coordinating international benefit programs, including EOR/PEO models, expatriate benefits, or multi-country vendors.
• Exposure to global mobility, immigration, or international assignment programs.
• Familiarity with benefits practices in EMEA, APAC, or LATAM.

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core.