Global Benefits Program Manager

PayJoy; San Francisco (CA); On-site; USD 170,000 - 198,000; Full time

Job summary

PayJoy is seeking a Global Benefits Administrator to lead and improve health, welfare, retirement, and supplementary programs across 11 countries. This senior individual contributor role ensures accurate delivery, compliance, vendor accountability, and a consistent global employee experience.

The role addresses complex, cross-border benefits matters in close partnership with HR, Payroll, Finance, and Legal.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• +6 years proven experience in benefits administration, including significant international / multi-country experience.
• In-depth understanding of statutory and supplemental benefits across multiple regions (North America, EMEA, and/or APAC); LatAm focus is a plus.
• Proven experience managing brokers, carriers, and third-party administrators across borders.
• Hands-on experience with an HRIS/benefits system (e.g., Rippling, Workday) and benefits administration platforms.
• Strong analytical and problem-solving skills with impeccable attention to detail.
• Ability to manage complex projects, prioritize tasks, and meet deadlines across time zones.
• Ability to handle sensitive and confidential information with discretion.
• Fluent English language proficiency is required; additional languages relevant to the covered regions are a plus.

Responsibilities

• Administer health, welfare, retirement/pension, income protection, wellness, and supplemental benefit programs across 11 countries, ensuring accurate and timely delivery.
• Serve as subject-matter expert on statutory and supplemental benefits requirements in each country; monitor regulatory changes and ensure ongoing compliance with local laws, filings, and reporting obligations.
• Lead annual open enrollment and renewal cycles for each country, coordinating timelines, plan changes, system configuration, and employee communications.
• Manage relationships with global and local brokers, insurers, third-party administrators, and pension providers; hold vendors accountable to service levels and support renewal negotiations and benchmarking.
• Maintain accurate benefits data in the HRIS/benefits platform; audit records to ensure data integrity and payroll accuracy, and reconcile vendor invoices.
• Analyze benefits costs, utilization, and market trends; support annual benefits budgeting and provide reporting and recommendations to leadership.
• Act as the escalation point for complex employee benefits questions across regions and time zones, delivering clear, culturally appropriate communications and enrollment materials.
• Design and implement benefits programs for new-country entries, expansions, and M&A integration; lead process-improvement, harmonization, and automation initiatives, and provide guidance to less-experienced team members.

Skills

Benefits administration

Multi-country experience

HRIS/benefits systems

Stakeholder management

Analytical skills

Communication

Education

Bachelor's degree in HR or related

Tools

Workday

Rippling

Job description

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy's point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy's credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

Position Overview

The Global Benefits Administrator manages, improves health, welfare, retirement, and supplemental benefit programs across 11 countries. Operating as a senior individual contributor and subject-matter expert with minimal direction, this role ensures accurate delivery, statutory compliance, vendor accountability, and a consistent global employee experience. The role addresses complex, cross-border benefits matters in close partnership with HR, Payroll, Finance, and Legal.

Key Responsibilities

• Administer health, welfare, retirement/pension, income protection, wellness, and supplemental benefit programs across 11 countries, ensuring accurate and timely delivery.
• Serve as subject-matter expert on statutory and supplemental benefits requirements in each country; monitor regulatory changes and ensure ongoing compliance with local laws, filings, and reporting obligations.
• Lead annual open enrollment and renewal cycles for each country, coordinating timelines, plan changes, system configuration, and employee communications.
• Manage relationships with global and local brokers, insurers, third-party administrators, and pension providers; hold vendors accountable to service levels and support renewal negotiations and benchmarking.
• Maintain accurate benefits data in the HRIS/benefits platform; audit records to ensure data integrity and payroll accuracy, and reconcile vendor invoices.
• Analyze benefits costs, utilization, and market trends; support annual benefits budgeting and provide reporting and recommendations to leadership.
• Act as the escalation point for complex employee benefits questions across regions and time zones, delivering clear, culturally appropriate communications and enrollment materials.
• Design and implement benefits programs for new-country entries, expansions, and M&A integration; lead process-improvement, harmonization, and automation initiatives, and provide guidance to less-experienced team members.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• +6 years proven experience in benefits administration, including significant international / multi-country experience.
• In-depth understanding of statutory and supplemental benefits across multiple regions (North America, EMEA, and/or APAC); LatAm focus is a plus.
• Proven experience managing brokers, carriers, and third-party administrators across borders.
• Hands-on experience with an HRIS/benefits system (e.g., Rippling, Workday) and benefits administration platforms.
• Strong analytical and problem-solving skills with impeccable attention to detail.
• Ability to manage complex projects, prioritize tasks, and meet deadlines across time zones.
• Ability to handle sensitive and confidential information with discretion.
• Fluent English language proficiency is required; additional languages relevant to the covered regions are a plus.

$170,000 - $198,000 a year

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

• Finance for the next billion
• Ownership
• Break Through Walls
• Live Communication
• Transparency & Directness
• Focus on Scale
• Work-Life Balance
• Embrace Diversity
• Speed
• Active Listening

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.