Benefits Administrative Specialist

Patriot Growth Insurance Services, LLC; Ann Arbor (MI); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Personalized PTO and paid holidays

Company holidays

Job summary

Patriot Growth Insurance Services, LLC in Ann Arbor, MI is seeking an Administrative Assistant to support our Employee Benefits team. You will assist Account Managers with renewals, enrollments, and responsive client service, ensuring accuracy and timely processing.

You’ll manage multiple priorities, maintain organized client records, and prepare benefit summaries and presentations. Proficiency with MS Office and strong communication are essential for success in this role.

Qualifications

• 1–2 years of experience in an administrative, office support, or customer service role.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.

Responsibilities

• Support Account Managers in servicing small group employee benefits clients and maintaining strong client relationships.
• Coordinate enrollments, terminations, and benefit changes with carriers and vendors to ensure accuracy and timely processing.
• Assist with employee benefits renewals by gathering data, preparing proposals, and reviewing plan options.
• Respond to client inquiries regarding benefits, billing, eligibility, and claims with professionalism and urgency.
• Maintain organized and accurate client records within agency management systems and carrier platforms.
• Prepare client-facing materials, including spreadsheets, presentations, and benefits summaries that support informed decision-making.
• Partner with insurance carriers to resolve issues, track outstanding items, and ensure timely follow-up.
• Assist with compliance-related documentation and processes, including ACA-related requirements.

Skills

Attention to detail

Organizational skills

Communication

Customer service

Microsoft Excel

Microsoft Outlook

Microsoft Word

Tools

Microsoft Excel

Outlook

Word

Job description

Patriot Growth Insurance Services, LLC in Ann Arbor, MI is seeking an Administrative Assistant to support our Employee Benefits team. You will assist Account Managers with renewals, enrollments, and responsive client service, ensuring accuracy and timely processing.

You’ll manage multiple priorities, maintain organized client records, and prepare benefit summaries and presentations. Proficiency with MS Office and strong communication are essential for success in this role.