Benefits Account Manager - Hybrid, Client Growth & Strategy

Saigepartners; West Des Moines (IA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual performance bonus

Medical, dental, vision, life, and-dis

401(k) with company contributions

Flexible PTO + 11 holidays

Volunteer Time Off and donation match

Tuition reimbursement and professional

Employee Assistance Program (EAP)

Wellness program

Hybrid work schedule

Job summary

Saigepartners is seeking an Employee Benefits Account Manager in West Des Moines (or Cedar Rapids) to oversee a portfolio of fully insured benefits clients. You will partner with producers, carriers, and internal teams to provide proactive service, renewals, and strategic guidance throughout policy lifecycles.

Responsibilities include client relationship building, policy administration, reporting, and collaboration with Claims, Legal, Safety, Marketing, and Technology teams.

Qualifications

• High school diploma or GED is required.
• Experience managing a book of Employee Benefits insurance accounts.
• Active Life & Health (L&H) Insurance License.
• Previous customer service or account management experience.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage an assigned portfolio of employee benefits accounts while delivering proactive, high-quality client service.
• Serve as the primary point of contact for clients, producers, carriers, and internal service teams, responding promptly to questions and requests.
• Build trusted relationships with clients by understanding their business objectives and delivering customized service solutions.
• Coordinate policy administration, renewals, enrollments, documentation, and ongoing account maintenance.
• Maintain accurate policy records, client files, billing information, and renewal documentation within agency systems.
• Collaborate with internal specialists, including Claims, Legal, Safety, Marketing, and Technology teams, to deliver comprehensive client solutions.
• Assist with marketing efforts, carrier negotiations, benefit plan placement, and renewal strategies in accordance with agency workflows.
• Prepare reports, presentations, and supporting materials for client meetings and annual benefit reviews.
• Stay informed on employee benefits legislation, carrier products, compliance requirements, and industry trends.
• Identify opportunities to improve internal processes, increase efficiency, and enhance the overall client experience.
• Travel periodically to client locations, carrier meetings, and regional offices as business needs require.

Skills

Client service

Account management

Communication

Organization

Problem solving

Education

High school diploma or GED

Associate degree

Bachelor's degree

Tools

EPIC

Microsoft Office

CRM

Job description

Saigepartners is seeking an Employee Benefits Account Manager in West Des Moines (or Cedar Rapids) to oversee a portfolio of fully insured benefits clients. You will partner with producers, carriers, and internal teams to provide proactive service, renewals, and strategic guidance throughout policy lifecycles.

Responsibilities include client relationship building, policy administration, reporting, and collaboration with Claims, Legal, Safety, Marketing, and Technology teams.