Benefits Account Manager

Acrisure, LLC; Belleville (NJ); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Wellness resources

Job summary

Acrisure is seeking a Benefits Account Manager to join our growing Public Entity team. The role focuses on establishing professional relationships with staff, carriers, and clients, supporting pre-renewal marketing, and managing enrollment and COBRA activities.

You will respond to client questions, maintain files, and help with annual open enrollment while seeking process improvements. A college degree or equivalent experience is required.

Qualifications

• 2-5 years of experience in employee health benefits or insurance; public entity experience preferred.
• Strong organizational and time-management skills.
• Excellent interpersonal, analytical, and written communication abilities.
• Experience in customer-service oriented HR benefits environments.
• Knowledge of Medical, Pharmacy, Dental and Vision benefits preferred.

Responsibilities

• Establish and sustain professional relations with internal staff, carriers, and clients.
• Assist Account Manager with pre-renewal marketing, renewal administration, and ongoing communication.
• Respond to client questions and maintain client files.
• Manage enrollment materials and retiree/COBRA notifications where assigned.
• Investigate and resolve eligibility/file issues with carriers and HR teams.
• Provide timely updates to clients and carriers; interpret policies and procedures.

Skills

Excel proficiency

Organizational skills

Time management

Written communication

Customer service

Benefits knowledge

Education

College degree or 3-5 years equivalent

Tools

Online benefits platforms

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Benefits Account Manager to join our growing Public Entity team.

Responsibilities

• Establish, develop, and sustain professional relations with internal staff, carriers, and clients.
• Assist Account Manager with assigned book of business as it relates to pre‑renewal marketing and analysis, renewal administration and ongoing communication
• Respond to client questions and issues while maintaining appropriate client files
• Manage enrollment and educational material under the direction of the Account Manager.
• Manage Retiree medical and COBRA notifications when assigned
• Investigate and resolve eligibility file issues, research and resolve file discrepancies reported by carriers.
• Provide timely updates to client and carrier requests
• Provide policy interpretation and clarify procedures to HR and Department management per the contracts issued by the carriers.
• Assist in annual benefits open enrollment including plan design changes and testing; conduct open enrollment presentations when needed.
• Assist in identifying inefficiencies and areas in need of improvement.
• Ensure all post renewal activities are completed timely (Cobra, SBC’s, Epic, review of first renewal billing and census).
• Oversee preparation, development and release, of assigned account RFP’s Release all renewal marketing timely to respective Carrier’s/TPA’s.
• Track marketing responses and follow up base on delivery date.
• Review all proposals confirming responses match the requested products requested.
• Spreadsheet client financials for review with the Account Manager.
• Perform other duties when necessary to support assigned Account Manager.
• Comply with government and state regulations and plan provisions to ensure compliance with annual notices and plan provisions are communicated accurately.
• Supporting the call center Customer Service Rep, provide guidance when needed monitoring calls, benefits inbox, resolving eligibility or claims issues, to ensure reasonable timeframes are met and issue has a positive resolution.
• Involve Account Manager when necessary or additional guidance is needed.

Requirements

• 2-5 years of experience working in employee health benefits or insurance benefit information; public entity experience highly preferred
• Work effectively and efficiently within strict deadlines as part of a team.
• Strong organization and time management skills.
• Ability to self‑manage in a fast‑paced environment and to troubleshoot issues as they arise.
• Strong knowledge of Excel and experience navigating online systems.
• Excellent interpersonal, analytical, and written communication skills.
• Experience working in a strong customer‑service‑focused environment within human resources, personnel benefit staff.
• Knowledge in Medical, Pharmacy, Dental and Vision benefits is strongly preferred.
• Experience in developing educational and training materials for open enrollment meetings.

Education/Experience

College degree or 3-5 years equivalent professional experience in benefits group insurance Life and Health License required.

Pay Details

The base compensation range for this position is $50,000 - $70,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, NewYork.

Employee Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

… and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post‑offer verification processes related to the role and in accordance with applicable laws.