Benefit Support Staff (Public Benefits Specialist, Entry)

State of Oregon; Warm Springs (GA); Presencial; USD 42 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equal Opportunity Employer

Salary increases

Public Service Loan Forgiveness

Veterans’ and Oregon National Guard00

Resumo da oferta

Oregon Department of Human Services is seeking a Benefits Support Staff (Public Benefits Specialist, Entry) to provide front desk help, answer calls, and guide clients to the right services.

You will review applications, assist Tribal and Native communities, manage emails, and document records in ONE and TRACS systems while maintaining a welcoming lobby environment.

Qualificações

• Two years of customer service in a high-volume reception or call center.
• Associate degree in Behavioral/Social Science plus six months of relevant experience.
• Equivalent combination of education, training and experience.

Responsabilidades

• Provide front desk help, answering phone calls and guiding clients to services.
• Consult and support Tribal and Native communities.
• Distribute mail, handle transfers, and manage emails.
• Schedule appointments and issue EBT cards and checks.
• Review applications and ensure completeness and accuracy.
• Document interactions and records in ONE and TRACS systems.

Conhecimentos

Driver's license

High-volume reception experience

Customer service

Data entry

Formação académica

Associate degree in Behavioral/Social Science

Ferramentas

ONE system

TRACS system

Descrição da oferta de emprego

Initial Posting Date: 10/12/2026

Application Deadline: 10/20/2026

Agency: Department of Human Services

Salary Range: $3,798 - $4,954

Position Type: Employee

Position Title: Benefit Support Staff (Public Benefits Specialist, Entry)

Summary of Duties

• Provide front desk help, answering phone calls, and guiding clients to the right services.
• Provide consultation, resources, and support for Tribal and Native communities.
• Distribute mail, handle case transfers, and manage emails.
• Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.
• Review all applications, paperwork, and documentation given in person or electronically for completeness and accuracy.
• Document all interactions and records through the ONE and TRACS system.
• Create a welcoming environment for the public through various forms of communication.
• Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
• Use various computer systems and databases to manage information for the agency and clients.

Minimum Qualifications

• A valid driver’s license and acceptable driving record are required for this position.
• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service;
• OR An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

• Experience collaborating with team members from diverse backgrounds to achieve common goals.
• Customer service experience showing active listening, empathy, and respect for diverse clients.
• Experience typing accurately and navigating various computer systems to enhance productivity.
• Experience keeping precise and correct records while completing data entry tasks.
• Experience prioritizing critical tasks and managing time to meet deadlines.
• Experience handling confidential and sensitive information with professionalism, upholding high standards of integrity and honesty.
• Preference will be given to candidates that are bilingual in Spanish and English.

Working Conditions

• Duties for this role will be performed in the local office.
• Occasional travel is needed within the community to support work in other offices as needed.
• The work schedule is Monday to Friday, 8 am to 5 pm PT.
• You may interact with individuals experiencing trauma or emotional distress, and there may be times when individuals have difficulty managing their emotional responses.
• You may meet situations requiring quick decision‑making to ensure your safety or the safety of others.

Background Checks and Requirements

If selected as a finalist, we will conduct a criminal history and background check.

Adverse criminal history or background check may lead to disqualification.

Additional background check information.

The Oregon Department of Human Services does not offer visa sponsorship.

Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.

ODHS will use E Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Employment Preference Veterans’ and Oregon National Guard preference:
  • Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Can you communicate in both English and Spanish? Bilingual skills strengthen our service to diverse communities. This skill is not required, but candidates who have it will receive preference. Opportunity awaits! Join our team as a Benefits Support Staff (Public Benefit Specialist, Entry), where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”

Artificial Intelligence (AI) Usage: The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.