Benefit Programs Specialist I

RiseMe; Lovingston (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

RiseMe is seeking a Benefit Programs Specialist I/II to join our team. The role involves determining eligibility for various social services programs, explaining program details, and processing applications under established policies.

The position emphasizes interviewing, data collection, and the use of computer and case management tools to maintain accurate records and support decision-making.

Qualifications

• Must have high school diploma or equivalent with related training/experience.
• Ability to interview, collect data, and evaluate situations.
• Proficiency in office software and case management systems.

Responsibilities

• Conduct interviews to determine eligibility for financial assistance and continuing eligibility.
• Explain eligibility requirements for temporary and other programs.
• Process applications for financial assistance and explain client responsibilities.
• Evaluate data for completeness and accuracy; support computations of assistance.
• Compute assistance plans and determine need for special allowances.
• Assess education, work experience, and social factors affecting eligibility.

Skills

Interviews techniques

Data analysis

Communication skills

Mathematics

Computer literacy

Education

High school diploma + training

Tools

Office software

Case management software

Job description

Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs.

Benefit Programs Specialist II represents the full-performance level in the Benefit Programs Specialist occupational group. Employee’s responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, SNAP, medical assistance and for other social services' benefit programs. The work is performed within established policies, procedures, and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility.Employees seek supervisory help for difficult or unusual situations only.

General Work Tasks

• Conducts interviews of persons to determine eligibility for assistance and determines their continuing eligibility;
• Explains nature of temporary assistance benefit programs and determines reasons and need for assistance;
• Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability;
• Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
• Computes assistance plans;
• Determines the need for and number of allowances for special circumstance items;
• Evaluates such social factors as education, work experience, and levels of social functioning; and
• Evaluates employability of clients and explores potential sources of income.

Knowledge, Skills, and Abilities:

Knowledge-Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.

Skills-Skill in operating a personal computer and the associated office and agency software

Abilities-Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.

Education and Experience-

High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Special Requirements:

Applicants may be subject to a Criminal History Background search, Central Registry search. DMV/driving record check, and/or pre-employment drug screen.

The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and reference, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.