Benefit Program Specialist I

State of Mississippi; Florence (MS); On-site; USD 30,000 - 32,000; Full time

Job summary

State of Mississippi in Brandon, MS is seeking a Benefit Program Specialist I to support the Medicaid division by assisting customers with applications and ongoing coverage. You will gather, review, and verify information, enter client data into the system, and stay current on policy updates guiding eligibility decisions.

The role requires strong customer service skills, attention to detail, and the ability to meet deadlines while managing caseloads.

Qualifications

• Background in customer service.
• Strong attention to detail and the ability to prioritize deadlines.
• Reading and comprehending policies.

Responsibilities

• Assist customers/beneficiaries with Medicaid applications and ongoing coverage.
• Accurately entering client data in the computer system.
• Read and comprehend the policy manual and stay current on updates.
• Assist with training of new office staff.
• Maintain deadlines and manage assigned caseloads.

Skills

Customer service

Attention to detail

Time management

Education

Bachelor’s degree

Associate’s degree

Job description

Benefit Program Specialist I in 61 - RANKIN COUNTY, MS | GovernmentJobs.com page has loaded.

State of Mississippi

$29,500.00 - $31,867.48 Annually

Location

61 - RANKIN COUNTY, MS

Full-Time

Job Number

9777-0665-20260902R

0665 - MEDICAID DIVISION

Opening Date

09/04/2026

9/14/2026 at 11:59 PM Central Time (US & Canada)

Agency Minimum Salary

$29,500.00

$31,867.48

About the Agency

The Mississippi Division of Medicaid responsibly provides access to quality health coverage for vulnerable Mississippians. Medicaid provides health coverage for eligible, low income populations in Mississippi. These populations include children, low-income families, pregnant women, the aged and disabled.Agency Contact: Patrick Nassar [e-mail]

This position is located with the MS Division of Medicaid in the Brandon Regional Office. If you are recommended for hire or promotion, you will be required to submit proof of the possession of the credentials (i.e. license, certificate, official transcripts) that you listed on your State of Mississippi Application. Division of Medicaid has the authority to verify that the information recorded on your application is true and correct. The Benefit Program Specialist actively assists customers/beneficiaries throughout the process of applying for and ongoing coverage of Medicaid benefits. Specialists must gather, review, and investigate beneficiary information and determine if an approval for Medicaid is possible, based on Medicaid policies. Additional responsibilities include but are not limited to: accurately entering client data in the computer system; reading and comprehending the policy manual and obtaining a general working knowledge of Medicaid policies and programs; keeping abreast of policy updates and changes; assisting clients with questions and concerns as they come in or call into the office; assist with training of new office staff; must be deadline oriented and organized; and utilize reports for timely maintenance of assigned applications and caseloads.

What you'll need to be Successful

Background in customer service. Strong attention to detail and the ability to prioritize work to meet assigned deadlines. Reading and comprehending policies.

Preferred Qualifications

Typically requires a Bachelor’s Degree and 0-2 years of experience OR an Associate's Degree and 2-3 years of experience.

Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201