Benefit Plan Builder I

Western Growers Assurance Trust; Irvine (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Western Growers Assurance Trust is seeking a detail‑oriented professional to assist with building, testing, auditing, and maintaining medical, dental, pharmacy, vision, and ancillary benefit plans. You will translate SPD provisions into the claims system, ensure configurations align with plan documents, and support issue resolution across departments.

You will develop proficiency in interpretation, system configuration, QA testing, and claim adjudication with guidance from senior team members,

Qualifications

• Minimum two (2) years of experience in health plan coding, benefit configuration, claims auditing, plan testing, or related health plan administration.
• Ability to interpret Summary Plan Descriptions (SPDs), Plan Documents, amendments and benefit summaries with guidance.
• Strong analytical skills with ability to identify discrepancies and research solutions.
• Strong attention to detail and commitment to accuracy.
• Ability to organize and prioritize multiple tasks while meeting deadlines.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications (Word and Excel).
• Ability and willingness to learn claims administration systems and benefit configuration processes.
• Demonstrated ability to work collaboratively with internal teams and escalate issues appropriately.

Responsibilities

• Benefit Plan Building & Configuration: Builds new business and benefit plan changes within the claims administration system.
• Review SPDs, Plan Documents, amendments, and benefit summaries to translate plan provisions into system configuration.
• Configure medical, dental, pharmacy, vision, and ancillary benefits as assigned.
• Ensure configurations align with approved documents and requirements.
• Assist with research and responding to work orders from Claims Examiners.
• Escalate complex configuration issues to senior team members for resolution.
• Maintain documentation of configurations, changes and completed work.
• Benefit Plan Auditing & Quality Assurance: Test benefit configurations and plan changes.
• Perform peer audits of builds to validate accuracy.
• Validate adjudication results against SPDs and documents.
• Identify discrepancies and document potential impacts; assist with audit findings.
• Maintain testing documentation and resolution tracking.
• Process Improvement & Departmental Support: Follow procedures and quality standards.
• Maintain tracking logs for builds, audits, testing, and work orders.
• Assist with updating SOPs, job aids, and training documentation.
• Identify improvement opportunities and communicate to leadership.
• Professional Development & Team Collaboration: Participate in training and knowledge-sharing initiatives.
• Develop proficiency in benefit interpretation, claims adjudication, configuration and testing.
• Seek guidance on complex designs and challenges.
• Support team initiatives and collaborative environment.
• Other duties as assigned.

Skills

Attention to detail

Analytical thinking

Written and verbal communication

MS Word & Excel

Team collaboration

Problem solving

Education

BS/BA in Business, Computer Science, Healthcare Administration, or related field

Tools

Claims administration systems

Job description

J OB D ES C R I PT IO N S UM MA R YReports to the Manager, Benefit Distribution & Installation and are responsible for assisting with accurate building, testing, auditing, and maintenance of medical, dental, pharmacy, vision, and ancillary benefit plans for new and existing employer groups. This position supports the configuration of benefit plans by translating plan provisions from Summary Plan Description (SPD), Plan Documents, amendments and administrative guidelines into the claims administration system.This role develops proficiency in benefit interpretation, system configuration, quality assurance testing, and claim adjudication processes. This position performs assigned plan builds, testing activities, and issue resolution with guidance from senior team members while collaborating with internal departments to ensure accurate benefit implementation and ongoing plan administration.D U T I ES A ND R ES PO NS IB IL IT I E SBenefit Plan Building & ConfigurationBuilds new business and benefit plan changes within the claims administration system under established departmental guidelines.Review Summary Plan Descriptions (SPDs), Plan Documents, amendments, and benefit summaries to accurately translate plan provisions into system configuration.Configure medical, dental, pharmacy, vision, and ancillary benefits as assigned.Ensure benefit configurations align with approved plan documents and administrative requirements.Assist with researching and responding to work orders received from Claims Examiners and internal stakeholders regarding plan issues, benefit discrepancies, and claim adjudication irregularities.Escalate complex configuration issues or discrepancies to senior team members for resolution.Maintain accurate documentation of benefit configurations, changes and completed work.Benefit Plan Auditing & Quality AssurancePerform testing of benefit configurations and plan changes used established testing procedures.Complete peer audits of benefit builds performed by other team members to validate accuracy.Validate claim adjudication results against applicable SPDs, Plan Documents, amendments, and administrative guidelines.Identify and document configuration discrepancies, system issues, and potential claim impacts.Assist with researching and resolving audit findings under the direction of senior team members.Maintain testing documentation, audit results, and resolution tracking.Process Improvement & Departmental SupportFollow established procedures, workflows, and quality standards for benefit configuration and testing activities.Maintain tracking logs for assigned builds, audits, testing activities, and work orders.Assist with updating Standard Operating Procedures (SOPs), job aids, and training documentation.Identify opportunities for process improvements and communicate recommendations to leadership.Professional Development & Team CollaborationParticipate in departmental training, cross-training, and knowledge-sharing initiatives.Develop proficiency in benefit interpretation, claims adjudication, system configuration, and testing methodologies.Seek guidance from senior team members on complex benefit designs and configuration challenges.Support team initiatives and contribute to a collaborative work environment.Maintain current knowledge of departmental processes, system functionality, and health benefit administration policies.OtherUtilize all capabilities to satisfy one mission — to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, being self-accountable, creating a positive impact, and being diligent in delivering results.All other duties as assigned.Q UA L IF IC A T IO NSBS/BA degree in Business, Computer Science, HealthCare Administration, or related field preferred. Minimum two (2) years of experience in health plan coding, benefit configuration, claims auditing, plan testing, or related health plan administration.Basic understanding of self-funded health plans, including medical, dental, pharmacy vision and ancillary benefits.Ability to interpret Summary Plan Descriptions (SPDs), Plan Documents, amendments and benefit summaries with guidance.Strong analytical skills with ability to identify discrepancies and research solutions.Strong attention to detail and commitment to accuracy.Ability to organize and prioritize multiple tasks while meeting established deadlines.Strong written and verbal communication skills.Proficiency in Microsoft Office applications, specifically Word and Excel.Ability and willingness to learn claims administration systems and benefit configuration processes.Demonstrated ability to work collaboratively with internal teams and escalate issues appropriately.Ability to research and resolve routine technical issues and benefit configuration questions with appropriate guidance.