Benefit Associate Account Manager

Aon; Royal Oak (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

PTO

401(k) with match

Health & wellness programs

Job summary

NFP, an Aon company, is seeking a dedicated Administrative Support role to assist account teams with day-to-day client servicing. You will input data into spreadsheets, take notes in client meetings, and participate in projects and training to support learning and development.

Responsibilities include responding to client questions, coordinating communications, and preparing materials for meetings with attention to detail and accuracy.

Qualifications

• High School graduate or equivalent.
• Bachelor's degree preferred.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Assist team with administrative questions from clients.
• Coordinate client mailings and enrollment packets.
• Support implementation of new business and group applications.
• Schedule meetings as the first client interaction.
• Compile data for proposals and insurance plan analyses.
• Research benefits and vendor products and services.
• Maintain client calendars and files, including Salesforce data.
• Prepare presentations and review for accuracy of rates/benefits.
• Assist with claims, billing, and eligibility issue resolutions.

Skills

Independent work

Time management

Communication

Follow up

MS Office

Education

High School diploma

Bachelor's degree preferred

Tools

Salesforce

Job description

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary: This is a support role, assisting the account management teams with basic administrative and other support functions in the team's day-to-day servicing of clients. The coordinator will gather and input data into spreadsheets and client presentations, take notes at client meetings and on calls and participate in special projects and training with the team that will assist in their learning and development.

Essential Duties and Responsibilities:

Client Support and Communication:

• Assist team in answering administrative questions from clients (i.e. ID cards, claim processing, membership, general benefit information).
• Assist in coordinating client mailings, communications or packets related to Open Enrollment, as directed by the Account Manager.
• Assist Account Managers with implementation of new business, and group application completion and processing as directed by the Account Manager.
• May assist team in scheduling meetings as their first client interaction.

Data Compilation and Analysis:

• Learn to compile data for the Account Manager to use in proposals and insurance plan analyses, may assist in preparing proposals and spreadsheeting results.
• Assist in research of questions regarding benefits and vendor/carrier products and services.
• Create and maintain a client calendar, to ensure completion of pending items and future deliverables.

Document and File Management:

• Create and maintain client files in accordance with office procedures.
• Create and maintain files and client data; maintain client data Salesforce, as directed by Account Manager; assemble enrollment materials for clients.
• Assist Account Teams in their preparation for client meetings. Will print and bind presentations prior to meetings and assist in meeting agenda preparation. May assist in reviewing presentations for grammar, formatting and verification of rates/benefits.

Policy Review and Problem Resolution:

• Learn to do basic policy review; will gain understanding of basic industry concepts, and carrier products and services.
• Assist with problem resolution on claims, billing and eligibility issues with carriers.

Administrative Support and Learning:

• Assist Account Managers, Consultants, and others in the office with administrative duties.
• Attend seminars and classes related to the department and prepare for L&H License.
• Participate in training regarding carrier products and systems

Knowledge, Skills, and/or Abilities:

• Ability to work independently and anticipate client and team needs
• Effective time management and decision-making skills
• Diligent follow up skills
• Ability to express ideas clearly in both written and oral communications
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint

Education and/or Experience:

• High School graduate or equivalent.
• Preferably a bachelor's degree.

What We Offer:

• We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more.
• The base salary range for this position is $40,000 - $55,000.
• The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location.
• Actual base salary offered will be determined on a case-by-case basis.
• In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.

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