Benefit Analyst

MMC; Walnut Creek (CA); On-site; USD 41,000 - 77,000; Full time

Benefits offered by this job

Health and welfare benefits knowledge

401K savings

Tuition assistance

Employee assistance programs

Job summary

Marsh & McLennan in Walnut Creek is seeking a Benefits Analyst to support the Client Service Team with data gathering, renewal processes, and RFP materials. You will coordinate enrollment activities, maintain client and carrier information, and respond to questions from clients and carriers.

Ideal candidates have health and welfare benefits knowledge, 3 years of experience, a bachelor’s degree, and proficiency with Word, Excel, and PowerPoint.

Qualifications

• Must possess a basic understanding of health and welfare plan benefits.
• Bachelor degree strongly preferred.
• Maintain a valid, unrestricted State of California Life & Disability License and meet CE requirements.
• Maintain a valid Driver's License and dependable transportation.
• Proficiency with Word, Excel and PowerPoint to include tables, charts, graphs and formulas.

Responsibilities

• Support the Client Service Team with the renewal process.
• Gather census data, renewal plan design and rate information, and historical claims experience for renewals and RFPs.
• Provide information to Benefit Analysts and respond to questions for clarification as needed.
• Market clients for renewal and evaluate market proposals for benefits, premiums, and competitiveness.
• Prepare and coordinate enrollment materials and client presentations.
• Coordinate with carriers for smooth plan implementation and enrollment.
• Maintain Agency Management System and ImageRight System.
• Provide day-to-day client service and research/resolve coverage or administrative issues.

Skills

Customer service

Multitasking

Problem solving

Planning / Organizational skills

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

SUMMARY

Work directly with Client Service Team (Client Managers, Client Executives and Principals) to provide a high level of client support in response to routine client requests and needs, act as liaison with carriers, and maintain client and carrier information.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Support the Client Service Team with the renewal process.
• Gather client census data, current / renewal plan design and rate information, historical claims experience data, and any additionally related materials required to prepare RFP for client renewals and prospective groups.
• For specifically assigned clients, provide Benefit Service Associates with RFP information and respond to questions for clarification if needed.
• For all other client RFP's, follow processes and procedures to market clients for renewal process.
• Analyze market proposals received to verify benefits, premium rates and competitiveness.
• Finalize and maintain client and carrier spreadsheets in accordance with internal requirements and client requests.
• Prepare and coordinate materials for the enrollment process and other formal client presentations.
• Work with carrier representatives to coordinate activity for a smooth implementation of new plans.
• Coordinate Administrative Installation with insurance carrier and participate in installation meetings.
• Maintain Agency Management System and the ImageRight System.
• Follow processes and procedures as outlined in the Procedure Manual.
• Provide day to day client service.
• Act as liaison for client to research and resolve coverage, claim and administrative problems.
• Respond to client and carrier questions in a timely manner, requesting assistance from others on the Client Service Team if needed.
• Ensure the client data is accurate and current upon each renewal and throughout the policy period.
• Prepare files and other records needed by Marsh & McLennan.
• Develop good relationships with others on the Client Service Team.
• Maintain the professional standards established by Marsh & McLennan when working with clients.
• Provide back up to other Benefit Analysts as needed.
• Share information with Benefit Analysts and others to create a good network of information within the Department.
• Attend monthly Analyst meetings and other meetings as requested.

EDUCATION AND/OR EXPERIENCE

Successful candidate will be a service oriented individual with high personal standards and a hands‑on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions. This position interacts with and provides service to internal associates and has contact with external vendors. The Benefits Analyst must be positive and approachable, and work effectively with diverse personalities.

Must possess a basic understanding of health and welfare plan benefits and carriers acquired through 3 years of experience providing group health and benefits service preferably at a brokerage or carrier or performing in a benefit specialist role with a Human Resource department of a large corporation. Bachelor degree strongly preferred.

Maintain a valid, unrestricted State of California Life & Disability License and meet the continuing education requirements.

Maintain a valid Driver's License and dependable transportation.

Proficiency with Microsoft Word, Excel and PowerPoint to include professional work experience creating tables, charts, graphs, pivot tables and formulas.

Math skills are required to perform basic arithmetic, calculate percentages and amounts based on a percentage increase/decrease.

Above average analyzing, problem solving and planning/organizational techniques are essential.

WORK ENVIRONMENT & PHYSICAL DEMANDS

Ability to use computer keyboard and sit in a stationary position for extended periods as well as the use of office equipment such as fax and copy machines, and telephones. Work is performed in a typical interior/office work environment. Occasional overtime may be required. Travel is usually within driving distance. #LI-DNI#MMAEH&B

The applicable base salary range for this role is $41,200 to $76,800. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.