Belonging and Well-Being Champion (5060)

YMCA of Metropolitan Los Angeles; Los Angeles (CA); On-site; USD 22,000 - 29,000; Part time

Job summary

The Belonging and Well-Being Champion at the Stuart M Ketchum Downtown YMCA in Los Angeles is a part-time role focused on fostering inclusion, healthy living, and strong member engagement. You will bridge wellness coaching with membership sales, greeting members, connecting them to programs, and driving membership growth with exceptional service.

You will onboard new members, support health goals, and collaborate across departments to uphold YMCA values while delivering safe and welcoming

Qualifications

• High school diploma preferred or Bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or related field preferred.
• 1–2 years of experience in membership sales, customer service, or health and wellness coaching preferred.
• Current CPR/First Aid/AED certifications or willingness to obtain within 30 days of hire.

Responsibilities

• Create a welcoming, inclusive, and supportive environment in all YMCA areas by greeting and engaging with members and guests.
• Build meaningful relationships with members to understand their goals and connect them to Y programs, wellness services, and community activities.
• Facilitate small-group connections to enhance member belonging and long‑term engagement.
• Conduct new member onboarding sessions and wellness consultations to help members set and achieve healthy living goals.
• Respond promptly and courteously to all member inquiries, compliments, and concerns, resolving issues with care and accountability.

Skills

Interpersonal skills

Communication skills

MS Office

Member management systems

Education

Bachelor’s or related field

Tools

MS Office

Member management system

Job description

Job Details: Job Location: Stuart M Ketchum Downtown YMCA - Los Angeles, CA 90071, Position Type: Part Time (up to 29 hours), Salary Range: $18.47 - $18.47 Hourly, Travel Percentage: Negligible, Job Shift: Any, Job Category: Membership & Sales, POSITION SUMMARY

The Belonging and Well-Being Champion is responsible for fostering a culture of belonging, health, and connection across YMCA membership and wellness experiences. This role combines the personal engagement and health support of a Healthy Lifestyles Counselor with the sales and service expertise of a Membership Sales and Service Representative. The Belonging and Well-Being Champion serves as a frontline ambassador for the YMCA — welcoming all, connecting members to programs and people, helping them pursue their wellness goals, and driving membership growth and retention. Through relationship-building, proactive outreach, and exceptional service, this position advances the Y’s mission to strengthen the foundations of community through healthy living and inclusion.

ESSENTIAL FUNCTIONS

Membership Engagement and Belonging

• Create a welcoming, inclusive, and supportive environment in all YMCA areas by greeting and engaging with members and guests.
• Build meaningful relationships with members to understand their goals and connect them to Y programs, wellness services, and community activities.
• Facilitate small-group connections to enhance member belonging and long‑term engagement.
• Conduct new member onboarding sessions and wellness consultations to help members set and achieve healthy living goals.
• Respond promptly and courteously to all member inquiries, compliments, and concerns, resolving issues with care and accountability.

Membership Sales and Retention

• Actively promote YMCA membership, programs, and services through tours, community outreach, and referral campaigns.
• Conduct prospective member interviews, tours, and follow-ups — closing with an invitation to join the YMCA.
• Meet or exceed individual and team membership sales and retention goals.
• Implement grassroots and digital outreach strategies to engage local communities and attract new members.
• Conduct member retention calls and exit interviews to strengthen relationships and address barriers to participation.

Healthy Living Support

• Support members in achieving health and wellness goals by monitoring progress, offering encouragement, and connecting them to appropriate programs.
• Demonstrate and instruct members in the safe and effective use of fitness equipment and exercise techniques as needed.
• Monitor activity in the fitness center to ensure safety, cleanliness, and a positive environment for all.
• Assist in implementing health education initiatives, fitness challenges, and community wellbeing events.

Operations and Compliance

• Accurately process memberships, payments, and registrations while maintaining data integrity.
• Adhere to cash‑handling procedures and maintain confidentiality of member information.
• Uphold YMCA policies related to safety, supervision, mandated reporting, and risk management.
• Participate in staff meetings, trainings, and association‑wide campaigns such as the Annual Support Campaign.
• Model and enforce the YMCA’s Code of Conduct and Core Values of Caring, Respect, Honesty, and Responsibility.

Leadership

• Engage with members regarding their participation in YMCA Programs, Annual Support Campaign, and special events.
• Participate in community outreach through grassroots outings, building relationships and partnerships with community leaders, local businesses, and local government.
• Attend staff meetings and trainings as required.
• Uphold YMCA policies for safety, supervision, mandated reporting and risk management.
• Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring, and Fairness) as well as the YMCA Core Values of caring, respect, honesty and responsibility in all dealings with members, guests, volunteers and fellow staff.
• Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth.
• All other duties as assigned by your supervisor.

YMCA LEADERSHIP COMPETENCIES

Advancing Our Mission & Cause

• Change Leadership
• Engaging Community
• Philanthropy
• Volunteerism

Building Relationships

• Collaboration
• Communication & Influence
• Inclusion

Leading Operations

• Critical Thinking & Decision Making
• Fiscal Management
• Functional Expertise
• Innovation
• Program/Project Management

Developing & Inspiring Others

• Emotional Maturity
• Developing Self & Others

Critical Competencies for this Position

• Engaging Community
• Communication & Influence
• Functional Expertise
• Developing Self & Others

Qualifications: MINIMUM QUALIFICATIONS

EDUCATION

• High school diploma preferred or Bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or related field preferred.

SPECIALIZED SKILLS

• Strong interpersonal and communication skills; ability to inspire others, handle multiple priorities, and work collaboratively across departments; proficiency in Microsoft Office and member management systems.

RELATED EXPERIENCE

• 1–2 years of experience in membership sales, customer service, or health and wellness coaching preferred. Proven ability to build relationships, meet sales goals, and motivate others toward healthy living.

CERTIFICATIONS

• Current approved Adult, Child, & Infant CPR/First Aid/AED certifications or willingness to obtain within 30 days of hire.

WORK ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS

• You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations.
• Must be able to stand for extended periods and lift up to 20 pounds.
• Must demonstrate auditory and visual ability to observe and respond to situations in the fitness and membership areas.