Bellstand Attendant

Dolphin Hotel Management; Treasure Island (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Dolphin Hotels is seeking a guest services associate to provide friendly, attentive service to guests during their stay in Treasure Island, FL. You will respond to inquiries, guide guests to hotel amenities, and ensure smooth check-in experiences.

Responsibilities include assisting guests with luggage, explaining room features, and coordinating with other hotel departments to meet guest needs. A positive attitude and reliable teamwork are essential.

Qualifications

• Excellent verbal, comprehension, listening, and problem‑solving skills.
• Guest relation skills.
• Ability to use basic work tools and equipment.
• Physical requirements: lift up to 50 pounds; stairs; outdoor weather.

Responsibilities

• Ensure high standards of customer service and quality for guests.
• Anticipate guests' needs, respond promptly, and acknowledge all guests.
• Know hotel services, features, and local attractions to answer inquiries.
• Demonstrate use of room keys to guests.
• Transport guest luggage to rooms and during room changes.
• Identify and explain room features (AC, thermostat, TV, clock radio, etc.).
• Wear provided uniform and name badge.
• Maintain knowledge of scheduled functions to direct guests.
• Assist unloading deliveries and proper storage.
• Put customer needs first with a positive attitude.
• Perform other duties as assigned by Management.
• Speak to every employee and guest you encounter.

Skills

Guest relations

Communication

Problem solving

Customer service

Teamwork

Tools

Basic tools

Job description

Job Overview

At Dolphin Hotels, we provide a supportive environment that prioritizes guest well‑being. We are looking for dynamic people who are positive, adaptable, intuitive, and have a genuine interest in helping guests feel better during their stay.

Responsibilities

• Ensure an environment in which high standards of customer service and quality exist for guests.
• Anticipate guests' needs, respond promptly, and acknowledge all guests.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Demonstrate use of room key to guests.
• Transport guest luggage from the point of arrival at the hotel to their assigned room.
• Transport guest luggage from the current room to a reassigned room for room changes.
• Transport guest luggage from the guest's room to the point of departure from the hotel.
• Identify and explain guest room features, including:
  a) air conditioning/heat units and thermostat controls
  b) telephone
  c) television
  d) clock radio
  e) guest services directory
  f) in‑room safeg) lights
  h) bathroom amenities
  i) valet/laundry services
  j) door lock
  k) ice and vending areas.
• Always wear a provided uniform and name badge on property.
• Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
• Assist in the unloading of deliveries and the proper storage of such.
• Put the needs of the customer first while maintaining a positive attitude.
• Perform other duties assigned by Management to meet guest or operational needs.
• Speak to every employee and guest you encounter.

Qualifications

• Excellent verbal, comprehension, listening, and problem‑solving skills.
• Guest relation skills.
• General knowledge and ability to use basic work tools and equipment.
• Physical requirements:
  • Regularly required to sit, stand, bend, walk, use hands to finger, or feel objects, tools or controls, lift boxes and luggage (up to 50 pounds), talk, and hear.
  • Vision abilities required by this job.
  • Ability to reach overhead.
  • Ability to walk three flights of stairs.
  • Ability to work outside in hot or cold weather.