Bellperson (On-Call)

Hilton; New Orleans (LA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical & Vision Insurance

Dental & Voluntary Insurance

401(k) Retirement Plan

Free Team Member Meals

Discounted Parking

Hotel Employee Discounts

Paid Time Off

Go Hilton Travel Discounts

Tuition Reimbursement

EF Corporate Learning / Language

Job summary

Hilton in New Orleans seeks a Bellperson to deliver exceptional guest service. You will assist with luggage, guide guests, and respond to needs promptly, always maintaining a courteous demeanor.

Responsibilities include greeting guests, transporting luggage, and familiarizing them with rooms and amenities, while safely operating hotel vehicles when required.

Qualifications

• Experience delivering high levels of guest service in a hospitality setting.
• Strong communication and interpersonal skills.
• Ability to handle luggage and escort guests safely and efficiently.

Responsibilities

• Greet and escort arriving and departing guests to their accommodations.
• Retrieve, transport, and store guest luggage per hotel guidelines.
• Inspect rooms and acquaint guests with features and amenities.
• Respond to guest inquiries promptly, professionally, and courteously.
• Support room moves and special luggage deliveries as needed.

Skills

Guest service

Communication

Luggage handling

Hospitality

Job description

Job Description

As a Bellperson, you will play a key role in delivering exceptional guest service by assisting with luggage, guiding guests, and responding to their needs promptly and courteously. Your responsibilities include:

Key Responsibilities

• Greet and escort arriving and departing guests to and from their accommodations.


• Retrieve, transport, and properly store guest luggage according to hotel guidelines.


• Inspect guest rooms and familiarize guests with room features and amenities.


• Respond to guest inquiries and requests promptly, professionally, and courteously.


• Keep management and leadership informed of any relevant guest feedback or operational issues.


• Ensure timely delivery of messages, faxes, and other communications throughout the day.


• Assist with room moves, special luggage deliveries, and main lobby/front door coverage as needed.


• Safely operate property-designated vehicles for guest transport, including to local airports when required.


• Maintain the appearance, functionality, and upkeep of bell equipment and storage areas.

Team Member Benefits

• Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana


• Dental & Voluntary Insurance – SunLife


• Flexible Spending Account (FSA) – Through WEX


• 401(k) Retirement Plan – Fidelity, with up to 5% employer match


• Employee Assistance Program (EAP) – ComPsych


• Free Team Member Meals


• Discounted Parking


• Property Discounts – Restaurants, Gift Shop, and Spa


• Paid Time Off (PTO) Program


• Go Hilton Travel Discounts


• Tuition Reimbursement


• Guild Education Program


• EF Corporate Learning / Language Courses


• Medical/Dental coverage begins on the first of the month following 60 days of employment


• 401(k) eligibility begins after 90 days of employment; new hires are auto enrolled.

Responsibilities

• Welcome and assist guests: Greet and escort arriving and departing guests, transport luggage, and familiarize guests with their rooms and amenities.


• Handle luggage with care: Retrieve, transport, organize, and store guest luggage in accordance with hotel standards and procedures.


• Assist with guest transport: Operate property vehicles to transport guests to and from designated destinations.


• Maintain equipment standards: Keep bell carts and work areas clean and in good working order.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We’ll Help You Thrive

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program


• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future


• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents


• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones


• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)


• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most


• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered


• Financial security for your future – Our retirement plans make it easier to save for what’s next


• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.