Bellperson

Kimpton Hotels & Restaurants; Philadelphia (Philadelphia County); On-site; USD 32,000 - 46,000; Full time

Job summary

Kimpton Hotels & Restaurants in Philadelphia is seeking a friendly Concierge to welcome guests, assist with luggage, and arrange transportation as needed.

You will greet guests, provide information about the hotel and area, book tours when the concierge is unavailable, and help keep the lobby and public areas neat and welcoming.

Qualifications

• High School Diploma preferred.
• At least 1 year of customer service experience.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Provide a positive first and last impression to guests as they arrive and leave.
• Assist with luggage and transportation arrangements.
• Greet guests, escort luggage to guestrooms, and secure luggage at checkout.
• Hail taxicabs and respond to guest inquiries.
• When concierge is unavailable, book tours and provide general information.
• Maintain cleanliness of bell closet, carts, lobby and public areas.
• Submit Lost & Found reports for found articles.
• Deliver messages, packages, flowers, and other items to guest rooms.
• Set up and support lobby functions and coffee service.
• Return keys to the appropriate department at shift end.

Skills

Customer service

Communication

Flexibility

Education

High School Diploma

Job description

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

What You'll Do

Provide a positive first and last impression to guests as they arrive and leave the hotel. When servicing guests, you're professional, and friendly. Assist with luggage and packages upon arrival and departure and arrange transportation when necessary.

Some of your responsibilities include:

• Get assignments, keys, and special guest requests from your supervisor at the beginning of your shift.
• Greet guests and take luggage to guestrooms promptly when checking in and upon checking out, check and secure guests' luggage until departure.
• Hail taxicabs and answer inquiries, carry luggage to the curb to meet transportation.
• Provide the guest(s) with information about their stay, the hotel, and answer questions.
• When the concierge is not available, book tours and assist with general information inquiries.
• Keep bell closet clean and neat, polish and clean bell carts daily, keep lobby area and public areas clean and tidy, deep clean other assigned areas.
• Submit all found articles accompanied by a Lost & Found Report.
• Assist valet when they are busy, cover for lunch breaks. Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency.
• Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning etc.) to guest rooms upon request.
• Clean and set-up meeting room functions, direct guests to various meeting rooms.
• Set-up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events.
• Turn in any keys to the proper department when your shift ends.

What You Bring

• High School Diploma is preferred.
• 1 year of experience in customer service or similar role.
• You've got a flexible schedule, able to work evenings, weekends, and holidays when needed.
• Basic writing skills, professional communication skills.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

Be Yourself. Lead Yourself. Make it Count.