Bellman

AccorHotel; Egypt (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

AccorHotel is seeking a dedicated guest services professional to welcome guests, manage luggage, and provide information on hotel facilities and local attractions. The role supports transportation arrangements, room escort services, and maintenance of a welcoming lobby environment.

The ideal candidate communicates fluently in English, remains composed in a fast-paced setting, and delivers a personalized, attentive guest experience aligned with the Heartist service culture.

Qualifications

• Outstanding guest services skills and professional presentation.
• Sophisticated verbal and written communication abilities.
• Guest-oriented mindset with a vibrant, enthusiastic personality.

Responsibilities

• Greet guests upon arrival and departure with a warm, friendly attitude.
• Assist with luggage handling including delivery and storage.
• Provide guests with information about hotel facilities, services and local attractions.
• Help arrange transportation including taxis, shuttles and car services.
• Escort guests to their rooms making sure they are settled and comfortable.
• Keep the lobby area clean and presentable.
• Coordinate special requests to ensure guest satisfaction.
• Collaborate with other hotel departments for a seamless guest experience.
• Report suspicious people, behavior, parcels and vehicles to security.
• Personalize interactions and engage with guests as individuals.
• Stay knowledgeable about nearby places of interest, promotions and events.
• Offer accurate directions with maps and guidance.

Skills

Guest services

Communication

Customer focus

Problem solving

Tools

Microsoft Windows

MS Office

Job description

Responsibilities:

• Greet guests upon arrival and departure with a warm and friendly attitude


• Assist with luggage handling including delivery and storage


• Provide guests with information about hotel facilities services and local attractions


• Help arrange transportation including taxis shuttles and car services


• Escort guests to their rooms ensuring they are settled and comfortable


• Keep the lobby area clean and presentable


• Assist in coordinating special requests and ensuring guest satisfaction


• Work collaboratively with other hotel departments to ensure a seamless guest experience


• Report suspicious people behaviour parcels and vehicles to hotel Security


• Personalize the interaction in anyway and engage with Guests as individuals


• Remain up to date and knowledgeable regarding nearby places of interest promotions and events


• Offer accurate directions with a complimentary map of surrounding area while offering directions


• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property

Must possess outstanding Guest services skills, professional presentation and sophisticated verbal & written communication skills. Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people. Proficient in the English language (verbal & written), additional languages are an asset. Must be able to handle a multitude of tasks in an intense, ever-changing environment. Must be flexible in terms of working hours, and able to work with little or no supervision. Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills. Must be computer literate in Microsoft Windows and MS Office suite. Frequent standing and walking throughout shift.

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Heartist service culture to be responsive, respectful and deliver a great experience.

Leadership Principles

• Leading myself Positive Orientation Operational Decision Making Self-Development & Management


• Leading Others Developing an Empowered Team Leading an Engaged and Diverse Team Communication


• Leading the Business Advocating Guest Passion Business Planning and Analysis Business Improvement and Change