Bellman

Pier House; Anchorage, Northern (AK, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sheraton Anchorage Hotel & Spa in downtown Anchorage, AK seeks a full-time Bell Attendant to warmly greet guests, assist with luggage, and safely shuttle guests to their rooms and destinations. You will know hotel services, upsell dining and spa options, respond to bell requests within minutes, and work as part of a dynamic team to ensure an outstanding guest experience.

Flexibility to work varying shifts including nights, weekends and holidays, and a proactive approach to problem-solving are

Qualifications

• Experience delivering excellent guest service.
• Ability to work nights, weekends, and holidays.
• Valid driver's license with safe driving record.
• Strong teamwork and communication skills.
• Ability to lift up to 25 pounds.

Responsibilities

• Greet guests on arrival and departure.
• Assist with baggage and luggage handling.
• Safely drive the hotel shuttle.
• Provide directions and information about hotel and local attractions.
• Sell hotel amenities such as restaurant, lounge, spa.
• Respond to bell services requests within 2 minutes.

Skills

Guest service

Customer service

Team player

Driver's license

Job description

401 East 6th Avenue, Anchorage, AK 99501

Immerse into the awe-inspiring beauty of Alaska by staying at Sheraton Anchorage Hotel & Spa, located in the heart of downtown Anchorage. After a restful night's sleep on our signature beds, wake to spectacular city, Cook Inlet or Chugach Mountain views.

Job Description

What you will be doing

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.

Location

Anchorage Sheraton-ANC

Requirements

What we are looking for

• Highwork ethic and self-initiative, ability to work in high pressure situations.
• Maybe required to work varying schedules to include nights, weekends, and holidays
• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Possessa valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record.
• Someonewho enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

undefined

Applicants have rights under Federal Employment Laws

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service