Bell Person - Cliff Lodge at Snowbird

Snowbird Operations LLC; Snowbird (UT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Ski pass and comp ticket benefits

Discounts at Snowbird eateries, retail

Medical, dental, vision and accident保险

401k

Discounts with Powdr partners

Free transportation to work: UTA Bus

Job summary

Snowbird Operations LLC is seeking a Bell Person/Valet at Cliff Lodge. You will assist guests with luggage, check them in, and shuttle guests around the resort using company vehicles. You will also help direct traffic, explain room features, and provide local recommendations.

Responsibilities include delivering luggage promptly, maintaining luggage safety, and staying visible in the lobby to help guests. The role requires 21+ and a valid driver’s license with a clean MVR, and involves some

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of job-specific work experience preferred.
• Must be 21+ with valid driver’s license and clean driving record.
• Able to read, write and communicate clearly.
• Able to count and perform basic arithmetic.
• Reliable, mature and able to work with minimal supervision.

Responsibilities

• Escort incoming hotel guests to rooms and assist with luggage.
• Ensure luggage safety and proper handling.
• Deliver luggage to rooms within 15 minutes of arrival.
• Provide valet service by parking and retrieving vehicles.
• Answer phone with a clear greeting and log calls for service.
• Assist guests with points of interest and local attractions.

Skills

Customer service

Communication

Problem solving

Guest relations

Education

High School Diploma or equivalent

1-2 years of job-specific work experience

Job description

Title

Bell Person/Valet

Location

Cliff Lodge at Snowbird

Status

Year-round

Schedule

Varies based on business needs

Must be 21+ with valid driver’s license and clean driving record.

Summary

As Bell/Valet staff at the Cliff Lodge you will assist guests with luggage and transportation needs. Monitor bell storage, shuttle guests around resort in company vehicles, park and retrieves guests’ vehicles, answer questions, and direct traffic.

What You’ll Do

• Escort incoming hotel guests to rooms and assist with luggage.
• Ensure that luggage is safe and not left unattended.
• Ensure that luggage is placed in the trolley properly and handled with care.
• Deliver luggage to guests’ rooms within 15 minutes of guests’ arrival.
• When rooming a guest, luggage should be placed on luggage rack.
• After-rooming, offer further assistance, including points of interest and entertainment attractions.
• Explain features of the room, such as the operation of radio, television, housekeeping service, refreshment center, room safe and heat control.
• Arrive at the guest room to collect luggage within 8 minutes of the guest’s call when the guest is departing.
• Understand and adhere to procedure of master key usage.
• Be visible and available in the lobby to assist guests when required.
• Ensure guest name usage whenever possible.
• Maintain eye contact with guest.
• Assist in keeping the work area neat and clean.
• Provide valet service for guests by parking and retrieving vehicles and directing traffic.
• Answer the telephone within 4 rings with a clear and audible greeting and close the conversation with a pleasant final remark.
• Keep record of calls for service (check-in, check-out, miscellaneous).
• Assist in accurate maintenance of bell desk log sheets.
• Consistently demonstrate personal guest service excellence.
• Be an ambassador for the hotel when in contact with guests.
• Maintain a high level of professionalism in all aspects of job performance.
• Responsible for shoveling snow and salting walkways and parking areas.
• Travel: Occasional trips to Salt Lake Valley.

What You Need To Get The Job Done

• High School Diploma or equivalent required.
• 1-2 years of job-specific work experience with demonstrated competence.
• Must be at least 21 years of age.
• Valid Driver License w/ Clean Motor Vehicle Record (MVR).
• Able to read, write, and communicate through speech.
• Able to use arithmetic with accuracy in counting, adding, subtracting, multiplying, and dividing.
• Must be reliable, mature and able to work with minimal supervision.
• Requires some exercise of judgment within policy guidelines and without supervisory approval.
• Requires some problem solving and initiation of activities within job description and responsibility limitations.
• Requires strong understanding of other Snowbird operations.
• Should be willing to accept responsibility for own actions.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

Working Conditions

• Must be prepared to stay overnight, if necessary, on occasional times of road closures.
• May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
• Must be able to lift 75 lbs.
• Must be able to stand for long periods of time.
• Must demonstrate ability to bend, kneel, handle, reach, grasp and perform repetitive motions.
• Should possess the ability to work fast and efficiently under pressure.
• Work is outdoors and requires constant exposure to cold and other extreme weather conditions.
• Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise.
• May experience some stress due to periodic guest relations, also during high-occupancy periods.
• Position requires an outgoing and friendly personality.
• Must have the ability to work in a flexible and high-volume environment.
• Needs the ability to make decisions quickly on guest and employee issues.

Why Work Here

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
• 401k
• Discounts with Powdr partners
• Free transportation to work: UTA Bus and Rideshare Vans, and Employee Shuttles

Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief.

Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

About Powdr

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. POWDR’s awesome places include Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon; Snowbird in Utah; and SilverStar Mountain Resort in British Columbia, Canada. POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places.

Within POWDR’s portfolio are six mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, and Snowbird in Utah.

Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park and Zion Lodge located in Zion National Park, operated under a long-term concessions contract with the National Park Service. Its Woodward brand empowers and inspires the next generation of action sports enthusiasts through summer camps, mountain experiences, and mountain centers, incorporating dynamic programming and innovative environments at Woodward Park City in Utah, Woodward PA in Pennsylvania, Woodward Copper in Colorado, Woodward Tahoe in California.

POWDR is headquartered in Park City, UT. For more information, please visit our website.