Bell Captain-(CamelBack Mountain Resort)

Towne Park, LLC.; Tannersville (Monroe County); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Telemedicine Benefits

401k retirement plan

Job summary

Towne Park is seeking a Bell Captain to orchestrate the guest service experience alongside the bell staff, ensuring service standards are met during guest arrival and departure. You will assist with luggage delivery and pickup and may handle critical issues when management is not on-site.

The role reports to the Account Manager and involves coordination, administration, and providing guidance as needed. Night shift is preferred with open availability.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
• Maintains a pleasant, friendly and professional demeanor with guests, staff and coworkers.
• Ability to follow directions and coordinate with bell staff and manager.
• Knowledge of hotel layout, services, and guest transportation procedures.

Responsibilities

• Orchestrate the service experience for hotel guests alongside bell staff to meet or exceed site standards.
• Assist guests with luggage, including delivery and pickup during arrival and departure.
• Coordinate and administer tasks under the Account Manager, providing troubleshooting when on-site management is unavailable.
• Report non-urgent issues to the manager and seek instruction on how to proceed.

Job description

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn .

The Bell Captain orchestrates the service experience for hotel guests while working alongside the bell staff to ensure that the site's service standards are met or exceeded. They are also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure. Under the direction of the Account Manager, the Bell Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Bell Captain is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed.

Job Details

• Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base is $15 per hour
• Work Schedule: The work schedule for this position is night shift preferred with open availability.
• Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
• Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
• Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Bell Captain orchestrates the service experience for hotel guests while working alongside the bell staff to ensure that the site's service standards are met or exceeded. They are also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure. Under the direction of the Account Manager, the Bell Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Bell Captain is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 5 feet while maintaining a professional and friendly demeanor. Effectively participates in "The Show Behind the Show" and delivers "Aggressive Hospitality" to guests. Addresses guests using the appropriate greeting for the site. Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations. Uses proper phone etiquette. -20%
• Posts up in appropriate areas when not assisting guests or completing other tasks. Conducts an effective and efficient room presentation. Assist guests with room changes. Knowledge of each room type. Assists with the delivery and pick up of items to guest rooms. -20%
• Maintains a detailed knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information. Use only approved taxi cab service when calling cabs for guests, or otherwise assisting guest with transportation to offsite locations. Correctly tag individual bags to be stored in the guest services closet. Assure all guests and luggage are safely transported to/from assigned destinations. Continually monitor and maintain cleanliness and order of guest service area. Deliver messages, items and/or guest amenities as requested. Protect guest confidentiality in accordance with HIPPA requirements. -20%
• Promotes a