Behavioral Technician / Direct Care Staff

Citizensbehavioralhealth; Raleigh (NC); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

Training & development

CPR certification

First aid certification

Job summary

Citizens Behavioral Health is seeking compassionate Behavioral Technicians to provide direct support and supervision to clients in PHP and IOP settings. The role emphasizes safety, teamwork, and recovery-focused care throughout the treatment day.

You will assist therapists, support coping skills and emotional regulation activities, and help maintain a positive therapeutic environment while documenting observations and participating in staff trainings.

Qualifications

• High School Diploma or GED required.
• Associate’s Degree or coursework in Psychology, Social Work, Human Services, Education, or related field preferred.
• Experience with children, adolescents, adults, or behavioral health services preferred.
• Strong communication, observation, and interpersonal skills.
• Ability to stay calm and professional in challenging situations.
• Teamwork with multidisciplinary staff.

Responsibilities

• Provide supervision and support to clients throughout program activities.
• Monitor client behavior, emotional well-being, and participation.
• Report concerns to clinical staff and assist with crisis prevention.
• Assist therapists during group sessions and treatment activities.
• Document observations and maintain safe, organized spaces.
• Support program operations and communication with staff.

Skills

Strong communication

Observation

Interpersonal skills

Teamwork

Compassionate care

Calm under pressure

Education

Associate’s degree or coursework in Psychology/Social Work/Human Services

Tools

CPR

First Aid

CNA

Job description

Citizens Behavioral Health provides structured behavioral health services through our Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) for adults and youth. Our mission is to create a safe, supportive, and recovery-focused environment where individuals can develop the skills needed to improve their mental health and overall well-being.

We are seeking compassionate and dependable Behavioral Technicians to provide direct support, supervision, and encouragement to clients throughout the treatment day. This role is ideal for individuals who are passionate about helping others and making a meaningful difference in behavioral health care.

Position Summary

The Behavioral Technician / Direct Care Staff member plays an essential role in supporting clients, maintaining safety, assisting clinical staff, and helping ensure a positive treatment environment. This position involves direct interaction with clients and requires strong communication, observation, and teamwork skills.

Key Responsibilities

Client Support & Safety

• Provide supervision and support to clients throughout program activities.
• Monitor client behavior, emotional well-being, and participation.
• Report concerns, safety issues, or behavioral changes to clinical staff.
• Assist with crisis prevention, de-escalation, and client support.
• Help maintain a safe and therapeutic environment for all participants.

Group & Treatment Support

• Assist therapists and clinical staff during group sessions and treatment activities.
• Encourage client participation and positive engagement.
• Support skill-building activities focused on coping skills, communication, emotional regulation, and recovery.
• Help prepare materials and treatment spaces for daily activities.
• Reinforce treatment goals and positive behavioral strategies.

Program Operations

• Assist with client check-in, attendance tracking, and daily program routines.
• Support meal, break, and transition periods.
• Maintain clean, organized, and safe treatment areas.
• Document observations, attendance, and required program information.
• Assist with daily operational needs and client support activities.
• Communicate effectively with therapists, supervisors, and program leadership.
• Participate in staff meetings, trainings, and professional development activities.
• Support a positive and collaborative team environment.
• Maintain professionalism, confidentiality, and ethical standards at all times.

Required Qualifications

• High School Diploma or GED required.
• Associate’s Degree or coursework in Psychology, Social Work, Human Services, Education, or a related field preferred.
• Experience working with children, adolescents, adults, or individuals receiving behavioral health services preferred.
• Strong communication, observation, and interpersonal skills.
• Ability to remain calm and professional during challenging situations.
• Ability to work effectively as part of a multidisciplinary team.
• Commitment to providing compassionate and client-centered support.

Preferred Qualifications

• Experience in behavioral health, mental health, substance use treatment, education, group homes, residential programs, or community support services.
• Experience supporting individuals with behavioral or emotional challenges.
• Current CPR, First Aid, CNA, or related certifications.
• Experience working with youth, adults, or co-occurring disorders.
• Bilingual candidates are encouraged to apply.
• Health Benefits for Eligible Employees
• Paid Time Off and Paid Holidays
• Paid Training and Professional Development Opportunities
• CPR and Behavioral Health Training Support
• Supportive and Team-Oriented Work Environment

Work Schedule

• Full-Time and Part-Time Opportunities Available
• Monday – Friday Program Hours
• Daytime and Select Afternoon/Evening Shifts Available

Behavioral Technicians are a vital part of our treatment team. This position offers the opportunity to build meaningful relationships with clients, support recovery and personal growth, and gain valuable experience within the behavioral health field while working alongside experienced clinical professionals.

How to Apply

Please submit the following:

• Current Resume
• Professional Cover Letter (Optional)
• Relevant Certifications or Credentials (if applicable)

Citizens Behavioral Health is an Equal Opportunity Employer. We welcome applicants from diverse backgrounds, including individuals with experience in behavioral health, education, direct care, community services, and recovery support.