Behavioral Science Manager

Baylor Scott & White Health; Richmond (VA); On-site; USD 128,000 - 198,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking an internal behavioral science expert to lead the application of behavioral science within BSWH’s strategic customer experience portfolio. You will translate behavioral theory, evidence, and analytics into practical solutions that lead to improvements in engagement, health behaviors, and outcomes.

You will closely collaborate with cross-functional teams to apply behavioral design methodologies prioritizing target behaviors and barriers.

Qualifications

• Doctoral Degree in Behavioral Science, Health Psychology, Public Health, Behavioral Economics, or closely related field preferred.
• Experience in digital health is preferred.
• Strong statistical and analytical skills.
• Knowledge of Agile principles with digital/technical skills.

Responsibilities

• Lead behavioral science support from discovery through evaluation for assigned initiatives.
• Develop work plans and roadmaps with cross-functional teams.
• Manage day-to-day activities to achieve KPIs and OKRs; delegate tasks.
• Identify risks and roadblocks; provide guidance to team members.
• Engage stakeholders across deliverables and functions as required.
• Conduct literature reviews and triangulate findings with internal data.
• Conduct advanced statistical analyses and translate results for non-scientific audiences.
• Develop theories of change and link them to intervention pathways.
• Identify and manage risks that affect intervention quality and adoption.
• Collaborate with teams to develop behaviorally informed interventions and digital experiences.
• Develop and govern internal behavioral science frameworks for scalable practice.

Skills

Behavioral science

Statistics

Agile

Digital health

Education

PhD in Behavioral Science

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Wage Transparency

The pay range for this position is $127,524.80 (entry-level qualifications) - $197,683.20 (highly experienced). The specific rate will depend upon the successful candidate’s specific qualifications and prior experience.

Job Summary

This role will be responsible for leading the application of behavioral science within BSWH’s strategic customer experience portfolio, translating behavioral theory, scientific evidence, and advanced analytics into practical solutions that lead to improvements in customer engagement, health behaviors, and outcomes. As an internal behavioral science expert and strategic partner, this role will closely collaborate with cross-functional teams to apply behavioral design methodologies that prioritize target behaviors, identify behavioral barriers and facilitators, develop theories of change, design multi-level behavioral interventions, and support the evaluation of their impact. The Manager will support the Behavioral Science Director in establishing and advancing the behavioral science function within BSWH, ensuring scientific rigor, collaboration, and cross-functional alignment. The Manager may provide oversight and mentorship to other team members as assigned.

Essential Functions of the Role

• Lead behavioral science support, from discovery through evaluation, for assigned customer experience and digital health initiatives; ensure all success criteria are met within prescribed timelines.
• Develop behavioral science work plans and roadmaps with cross-functional team members to support the execution and implementation of strategic recommendations.
• Manage day-to-day activities to achieve deliverables, KPIs, and OKRs of the behavioral science team by delegating appropriate tasks to team members and tracking progress towards goals.
• Identify and lead resolution of dependencies, risks, and roadblocks by providing direction and guidance with oversight from the Behavioral Science Director as needed.
• Support Behavioral Science Director in the engagement of key stakeholders and functions across key deliverables as required.
• Conduct literature reviews and triangulate findings with internal customer analytics, operational data, and customer research findings to identify behavioral barriers, drivers, and opportunities for intervention.
• Conduct advanced statistical analyses to understand behavioral patterns, test hypothesized behavioral models, and support evaluation of behavioral intervention effectiveness. Translate findings to non-scientific audiences.
• Develop and refine theories of change that identify key psychological, social, environmental, and contextual determinants of behavior, specify modifiable mechanisms of action, and guide the selection of evidence‑based behavior change techniques and intervention strategies. Translate theories of change into logic models that define the pathways linking intervention activities, outputs, behavioral outcomes, and health outcomes.
• Identify behavioral, methodological, stakeholder, and implementation risks that may affect intervention quality, adoption, or measurable impact.
• Collaborate with cross-functional teams to develop behaviorally informed intervention concepts, messaging, workflows, prompts, digital experiences, and service interventions that improve engagement and health‑related outcomes.
• Develop and govern internal behavioral science frameworks, methodologies, and supporting resources that enable the consistent application and scale of behavioral science across the organization.

Key Success Factors

• Doctoral Degree (PhD, DrPH) in Behavioral Science, Health Psychology, Public Health, Behavioral Economics, or a closely related field strongly preferred.
• Experience working in digital health preferred.
• Highly organized, energetic, and creative thinker.
• Strong passion for innovation, emerging technology, and analytics across the healthcare ecosystem. Strong statistical and analytical skills.
• Knowledge of Agile principles with strong digital and technical skills.
• Exceptional skills and knowledge of facilitation/presentation, situational awareness, conflict resolution, continual improvement, and collaboration.
• Demonstrated ability to achieve results while working in a cross‑functional, virtual environment.
• Experience supporting large cross‑functional organizational projects.
• Actively maintains a pulse on disruption and innovation in healthcare.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 5 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.