Behavioral Resource Technician- Baystate Noble Hospital

Baystate Health; Westfield (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Tuition assistance

Career growth

Regional opportunities

Sign-on bonuses

Retirement benefits

Paid time off

Job summary

Baystate Health is seeking a Behavioral Resource Technician (BRT) to join Baystate Noble Hospital in Westfield, Massachusetts. The BRT provides safety observation, assists with activities of daily living, and works closely with the RN to deliver compassionate patient care.

Responsibilities include de‑escalation, keeping the patient safe, and maintaining professional communication with the care team. This full-time position offers day shifts, 40 hours per week, and rotating holidays.

Qualifications

• 1 year of relevant patient care experience.
• 2 years of experience working with behavioral health patients.
• GED or HiSET required.

Responsibilities

• Provides safety observation of patients and documents status every 15 minutes.
• Assists with activities of daily living and patient care under RN supervision.
• Maintains a safe environment and reports safety hazards to the RN.
• Communicates with patients respectfully and maintains confidentiality.
• Assists with patient transport when needed.

Skills

Patient care experience

Education

GED or HiSET

Job description

Behavioral Resource Technician in Westfield, MA | Baystate Health Careers

Location: Baystate Noble Hospital, Westfield, Massachusetts

Job Type: Full-time

Shift: Days

Make an Impact with Baystate Health

Baystate Health is seeking a Behavioral Resource Technician (BRT) to join Baystate Noble Hospital in Westfield, Massachusetts. Our Behavioral Resource Technicians provides safety and support, working closely with patients, family, and staff to deliver exceptional patient care.

The Behavioral Resource Technician (BRT) role offers the opportunity to promote career growth and build direct care experience while supporting patients and collaborating with a diverse team.

The Behavioral Resource Technician (BRT) Will:

• Provides safety observation of the patient/s intervening as necessary. Documents patient status every 15 minutes. Independently communicates patient information and observations promptly to the RN. Actively listens to the patient and acts in a caring professional manner.
• Provides care for the patient; bathing, feeding, toileting, ambulating, turning and repositioning. Demonstrates knowledge and skill in assisting patients with activities of daily living. Follows directions from the RN regarding limitations and privileges the patient has at all times. Possesses the ability to redirect the patient to a different activity. Possesses the ability to de-escalate a patient and maintain a therapeutic environment. Observes and report any significant occurrences in the patient’s condition and behavior to the RN.
• Maintains A Safe Environment For The Patient: Remains with the patient at all times if assigned to one-to-one observation unless relieved by a member of the staff. Must remain awake and alert and have the ability to provide safety observation as defined in the Care of the Suicidal Patient policy, even when the patient is sleeping. Demonstrates knowledge and skill in maintaining a safe environment and can identify ligature and safety risks in any environment of care. Accompanies the patient off the unit as directed by the nurse and remains with the patient at all times in these areas. Transports patients in wheelchairs and on stretchers to procedures. Reports any safety hazards to the RN.
• Develops And Maintains Good Human Relations Skills. Introduces self by name to the patient, PCT, and RN, 100% of the time. Consistently displays a respectful, empathetic, and caring attitude toward patients and families 100% of the time. Interacts with other members of the health care team RN, PCT, MD, etc. professionally. Accepts changes in assignments to accommodate the patient’s needs. Accepts constructive criticism as demonstrated by positive behavioral changes, if indicated.
• Communicates to patients that they are a high priority even during busy times. Treats patient information as confidential. Displays sensitivity to patients through non-verbal communication. Utilizes body language such as eye contact, smiling, etc., to demonstrate an interest in the patient.

Schedule Details

• Job Type: Full-Time
• Shift: 8-hour shifts, Days
• Hours: 40 hours/week
• Schedule: 8am-4:30pm
• Weekend Requirement: Every other weekend
• Other Scheduling Requirements: Rotating holidays

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Sign-On Bonuses: If applicable, Sign-On bonuses are paid to external hires only and are not applicable to internal or company transfers, unless otherwise specified. Former employees are eligible after one-year post-separation from Baystate Health
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children’s Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Required Skills

• 1 year of relevant patient care experience. This experience could include but is not limited to working with behavioral health patients, direct patient care, patients in a group home setting, experience as a paraprofessional, or has successfully worked in a BRT Apprentice Role for 1 year.

Preferred Qualifications & Skills

• 2 years of experience working with behavioral health patients.

Start Your Career at Baystate Health

You Belong at Baystate.

Education:

GED or HiSET (Required)

Certifications:

Basic Life Support - American Heart Association, Certified Crisis Prevention (within 60 days of hire) - Crisis Prevention Institute

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate’s relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.01 - $19.55 - $22.81

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.