Behavioral Health Technician

Sonora Behavioral Health; Tucson (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading mental health facility in Tucson is seeking dedicated employees to provide personal care services to patients. The role involves ensuring patient safety, assisting with daily living activities, and documenting medical information. Candidates should have a high school diploma, experience with specific populations is preferred, and CPR certification is required. The position emphasizes empathy, communication, and professionalism in a structured environment focused on patient care.

Qualifications

• Experience working with specific populations preferred.
• CPR and de-escalation and restraint certification required.
• Ability to obtain Level 1 Fingerprint Clearance Card.

Responsibilities

• Provide personal care services to patients under direction.
• Conduct safety checks and supervision at required intervals.
• Document clinical information in patient’s medical record.
• Assist patients with activities of daily living.
• Engage patients in educational and rehabilitative groups.

Skills

Empathy

Communication

Customer service

Education

High school diploma or equivalent

Job description

Overview

Sonora Behavioral Health Hospital is Tucson’s leading mental health hospital with 140 beds. Sonora treats children, adolescents, and adults in a Level 1 Hospital setting. We are looking for dedicated and passionate employees ready to provide superior behavioral health services.

Purpose Statement

Responsible for providing personal care services to patients at the facility under the direction of clinical or nursing leadership. Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Responsibilities

Essential Functions

• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer services.
• Ensure the well‑being of patients and provide a positive, supportive and structured environment.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15 minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
• Document timely, accurate and appropriate clinical information in patient’s medical record.
• Assist in providing a safe, secure and comfortable environment for patients, significant others and staff.
• Interact routinely with patients, observe behaviors and communicate significant observations to nursing staff.
• May oversee or assist patients with activities of daily living, including toileting, bathing, dressing, grooming, oral hygiene, meals, snacks, hydration and changing bed linens.
• May obtain patient’s vital signs, height and weight as assigned and document in patient record.
• Facilitate patient educational‑rehabilitative groups which cover a variety of topics including social skills, coping skills, anger management and independent living skills.
• Engage patients in activities and interactions designed to encourage achievement of treatment goals.
• Complete and maintain required documentation. Assist with follow‑up and paperwork as required on incidents and events that may take place in the facility.
• May provide transportation for patient or coordinate transportation with appropriate staff member.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Other Functions

• Perform other functions and tasks as assigned.

Qualifications

Education / Experience / Skill Requirements

• High school diploma or equivalent required.
• Six months or more experience working with the specific population of the facility preferred.

Licenses / Designations / Certifications

• CPR and de‑escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.
• Must be able to obtain Level 1 Fingerprint Clearance Card.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.