Behavioral Health Tech-Orient Road

Phoenixfl; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Phoenix House Florida is seeking a dedicated program staff member to maintain Therapeutic Community (TC) program compliance, coordinate resident activities, and ensure a safe, supportive environment. The role involves transporting residents, leading meetings, and overseeing housing areas.

Responsibilities include documenting daily activities, communicating with leadership about incidents, and ensuring adherence to all policies and procedures.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Ensure TC program compliance through regular facility checks and monitoring.
• Maintain communication with resident structure to assess environment and coordinate activities.
• Provide transportation to residents for medical, employment and other approved purposes.
• Oversee daily meetings, wrap-ups, and conduct/assist group sessions as directed.
• Perform opening/closing facility runs and security checks.
• Monitor cleanliness, order and safety of house/dorm and supervise activities.
• Document daily activities thoroughly and timely.
• Communicate incidents to supervisor and follow escalation procedures.
• Screen residents and belongings for safety and policy adherence.
• Ensure access to medications and compliance with program rules.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Computer literacy

Microsoft Office

Boundary setting

Teamwork

Problem solving

Education

High School Diploma or equivalent

Experience in substance abuse treatment or mental health setting

Therapeutic Community experience preferred

Tools

Microsoft Office

Job description

• Responsible for ensuring TherapeuticCommunity (TC) program compliance through regular facility checks andmonitoring the environment. Mustalways remain visible to the community.
• Maintain ongoing communication with theresident structure to determine the overall environment of the community,identify problems and possible solutions, and help coordinate the smoothtransition of scheduled activities.
• Provide transportation to residents forscheduled and prior-approved purposes including medical appointments,employment activities, and more by driving Phoenix House vehicles asdirected.
• Oversee morning meeting and eveningwrap-up, and review meeting content in advance. Conduct or assist to conduct encountergroups, seminars and workshops as directed.
• Perform opening and closing facilityruns, and random runs throughout the day and ensure that the facility issecure.
• Oversee and monitor house and dorm,inspecting for adherence to exacting cleanliness, order, and safetyspecifications, and oversee extracurricular activities.
• Hold residents accountable forinappropriate or negative behaviors and utilize effective confrontationtechniques.
• Provide thorough written communicationthrough documentation of daily activities.
• Ensure debriefing with staff at thebeginning and end of each shift with the oncoming staff.
• Immediately communicate with directsupervisor or on-duty facility leadership on incidents involvingabsconders, physical violence, suicidal threats, physical accidentsinvolving staff or residents and extreme negative behavior.
• Perform property and body screens toidentify alcohol and drugs, weapons, paraphernalia, or other inappropriatebelongings on incoming prospects.
• Perform drug screens as directed.
• Review trip logs.
• Allow access by residents to theirmedication.
• Ensure adherence to all Phoenix Houserules, regulations, policies, and procedures.
• Adhere to quality assurance programgoals and objectives.
• Participate in staff meetings andtraining exercises as directed.
• Represent Phoenix House in court,interagency meetings, and community affairs as directed.
• Demonstrate proficiency in PhoenixHouse's electronic health record system(Welligent) sufficient tofulfill the duties required by this position within 30 days of employment.
• Other Duties as assigned.

RequiredKey Performance Indicators (KPI):

• Maintain valid driver's license
• Maintainclean driving record (free of traffic violations)
• Arriveon time to work and scheduled deliveries/transporting 95%
• Complete100% of required trainings within specified time frames.
• Medicationerrors less than .5% per patient days (non-process).
• Concurrentdocumentation is expectation, and all notes completed same day of service.
• Clientsatisfaction rating of good and excellent 99% of the time.
• ZeroSeclusion and Restraint events
• 99%accuracy in E.H.R. on entering information.
• Complete Medical Technician Certificationwithin 30 days.
• Completeapprenticeship program within required timeframe and complete exam to become aCBHT.

Required Knowledge, Skills, and Abilities:

To perform this position successfully, you must be ableto perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential duties andresponsibilities. The requirementslisted below are representative of the knowledge, skill and/or abilityrequired.

• Ability to workwith a diverse criminal justice population.
• Possess excellentverbal and written communication, interpersonal relationship, andtime-management skills.
• Must be computerliterate with working knowledge of Microsoft Office with internet capabilities.
• Ability to maintaina good working relationship with all coworkers and the public and to use goodjudgment in recognizing scope of authority.
• Ability toestablish appropriate boundaries and un-possessive, professional relationshipswith all clients in treatment, including former clients served.
• Ability to remaincalm in stressful situations.
• Ability to take ateamwork approach to the job by cooperating with others, offering to helpothers when needed, and considering larger organization or team goals ratherthan individual concerns. Includes theability to build a constructive team spirit where team members are committed tothe goals and objectives of the team.
• Ability to operategeneral office equipment in the completion of job responsibilities.

REQUIRED EDUCATION AND EXPERIENCE :

• High School Diploma or equivalent.
• Experience working in a substance abusetreatment or mental health setting.
• Therapeutic Community experience preferred.

LICENSES/CERTIFICATIONS/CEUs

• ValidFlorida driver's license with no more than 4 points required.
• CBHT:Certified Behavioral Heath Technician-can be attained in 6 months from hire

(Certifications will be completed withintimeframe allotted by the HR Department at time of hire.)

PHYSICAL DEMANDS

The physical demands described here arerepresentative of those that must be met by an employee to successfully performthe essential duties and responsibilities of this position. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential duties andresponsibilities

REGULARLY REQUIRED:to sit, use arms/hands to reach, manipulate, handle, or feel objects,tools, or controls; written and verbal communication, ability to hear.

OCCASIONALLY REQUIRED: to stand, walk, stoop, kneel orcrouch and lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristicsdescribed here are representative of those an employee encounters whileperforming the essential duties and responsibilities of this position.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential duties and responsibilities.

The workenvironment is that of a substance abuse treatment milieu which may include:

• Exposureto clients infected with Hepatitis B, HIV, TB, or other infectiousdiseases.
• Business-relatedtravel may be required.

SCHEDULING NEEDS

Weekend and/orholiday shifts may be required.

Phoenix House Florida is an EqualOpportunity Employer, and all qualified applicants andteam memberswill be considered foremployment and advancement without regardtorace, color, religion,sex, sexual orientation, gender identity orexpression, pregnancy,national origin, age, marital status, disability,genetic information,military or veteran status or any othercharacteristic protected byfederal,state,or local law.