Behavioral Health Services Supervisor - Outpatient Quality Improvement

County of Riverside; California; On-site; USD 95,000 - 130,000; Full time

Job summary

Riverside University Health System – Behavioral Health is seeking a capable supervisor to oversee quality assurance and utilization review across outpatient mental health services. The role requires licensure as a clinician and a minimum of two years post-license experience, with supervisory responsibilities and strong organizational skills.

In this position, you will coordinate reviews with DHCS, manage staff, and guide clinical practice improvements while ensuring adherence to state and

Qualifications

• Two years post-license experience in a psychiatric/behavioral health setting.
• Valid license to practice as LCSW, LMFT, or LPCC in California.
• California Driver's License may be required.

Responsibilities

• Plan, assign, direct, supervise, and coordinate the work of a multidisciplinary staff providing behavioral health treatment and related services.
• Evaluate unit activities for effectiveness and alignment with program goals; implement changes as needed.
• Hire, train, supervise, and appraise staff performance; conduct staff development.
• Provide guidance on departmental philosophy, goals, and procedures through meetings and reviews.
• Make decisions on difficult client assessments and casework matters.
• Collaborate with public, private, and community partners to achieve program goals.
• Assist in budgeting and monitoring expenditures within funding provisions; prepare workload statistics and reports.
• Coordinate community planning to inform behavioral health needs and develop strategies.

Skills

Computer skills

Organizational skills

Supervisory experience

Post-licensure behavioral health exp

Education

Licensed Clinical Social Worker license

Licensed Professional Clinical Counselor license

Licensed Marriage and Family Therapist license

Job description

About The Position

The Riverside University Health System’s (RUHS), Behavioral Health department’s (BH), Quality Improvement – Outpatient office provides oversight and review of all Mental Health programs and Managed Care providers providing services to our beneficiaries. The office handles any problems, complaints, and/or grievances and assures program compliance with state and federal regulations. Quality Improvement assists with the department’s mission by monitoring the overall performance of the system through the collection, reporting, and analysis of data; developing goals and standards; and providing information to improve processes and overall efficiency/effectiveness of service delivery. The Behavioral Health Services Supervisor is responsible for overseeing the quality assurance and utilization review processes for the department. Duties include monitoring and adherence to state and federal regulations, conducting clinical and administrative reviews of county and contracted providers, coordinating with DHCS for state audits and reviews, overseeing staff, and facilitating training on clinical practices.

Behavioral Health Services Supervisor

This position will work a 9/80 schedule and will require some driving therefore a California driver’s license is required.

Outpatient Quality Improvement

Quality Improvement – Outpatient, Riverside, CA.

Riverside, CA

Must have a valid license to practice as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist or Licensed Professional Clinical Counselor issued by the California State Board of Behavioral Science.

We Are Looking For Candidates Who

• Are Licensed professionals (LCSW, LMFT or LPCC)
• Have a minimum of two years post-licensure experience
• Have strong computer and organizational skills
• Have supervisory/lead experience

For this recruitment, the position is eligible for a 10% DTR differential that is applied to hours physically worked. At any time, this differential can be removed.

The certification list generated from this recruitment may be used to fill other future Behavioral Health Service Supervisor vacancies within Behavioral Health that may occur in the coming weeks.

Under general direction, plans, organizes and directs the activities of one or more functional units within a regional or major behavioral health services program; supervises the work of multidisciplinary staff engaged in planning and providing a variety of behavioral health services to individuals, groups and the community; performs other related duties as required.

The Behavioral Health Service Supervisor is the supervising and/or principal level classification in the Behavioral Health Specialist series performing the full range of supervisory duties and reports to an appropriate manager level position. The Behavioral Health Services Supervisor is in charge of one or more functional units and is responsible for planning or implementing specialized behavioral health services for adults, children or adolescents within an assigned program or geographic area. Incumbents are further responsible for maintaining the quality of staff performance and workload standards.

The Behavioral Health Service Supervisor is distinguished from the Behavioral Health Services Manager in that the latter is responsible for the management of a comprehensive regional services program or a major Countywide program. The Behavioral Health Service Supervisor is further distinguished from the Behavioral Health Service Supervisor-LP by the latter's additional responsibility for conducting and supervising work requiring an advanced knowledge of psychological diagnostic and treatment methods, including projective techniques and psychological tests. The Behavioral Health Service Supervisor is further distinguished from the Senior Clinical Therapist in that the former is the full-scope supervisor over licensed and unlicensed professional staff, while the latter is the lead level clinician class. This position will work a 9/80 schedule and some driving is required therefore candidates must have a valid California Drivers License.

Meet the Team!

Riverside University Health System – Behavioral Health is a leading provider of mental health and substance use services in Riverside County. With a dedicated team of professionals, including psychiatrists, clinicians, peer specialists, and paraprofessionals, RUHS‑BH serves over 45,000 individuals annually.

We are committed to delivering culturally competent, evidence-based care across all ages. Our programs, including Mental Health Services, Substance Use Services, and the Public Guardian’s Office, address the diverse needs of our community.

At RUHS Behavioral Health, you’ll join a compassionate, innovative team where your skills make a real difference. We offer opportunities for growth, collaboration, and meaningful impact.

If you’re passionate about advancing your career while improving mental health in Riverside County, RUHS Behavioral Health is the place for you!

For more information, please visit www.ruhealth.org/behavioral-health

Examples Of Essential Duties

• Plan, assign, direct, supervise, and coordinate the work of a multidisciplinary staff providing behavioral health treatment services, social and rehabilitation services, and consultation and education services to consumers, public and private agencies, and the community.
• Evaluate overall unit activities, including methods and procedures for effectiveness and consistency with program goals and objectives,; recommending and implementing changes in program, policies, and procedures as necessary.
• Evaluate performance of personnel and take or recommend appropriate course of action; interview, select, and recommend the hiring of new staff members.
• Provide guidance to subordinates on departmental philosophy, goals and objectives, and policies and procedures through casework conferences, staff meetings, and work review; assist and participate in the development and coordination of in-service training and staff development programs.
• Make or review decisions on difficult consumer assessment and casework matters.
• Work with other public, private, and community organizations providing health and human services to mentally and emotionally disabled individuals to gain and ensure cooperation in order to achieve program goals; participate in behavioral health conferences and local area committees; may participate in regional or countywide community needs assessment and program planning development and evaluation activities.
• Assist in preparing annual budget requirements and monitor expenditures to ensure unit is within funding provisions; prepare reports and correspondence regarding workload statistics, casework and unit methods, and procedures.
• Facilitate and coordinate community‑planning process that informs the Department on community behavioral health needs.
• Identify priority populations in need of specialized behavioral health services.
• Design and develop programs and effective strategies that demonstrate positive outcomes for various populations, including those who have been underserved or inappropriately served as a result of their ethnicity, gender, sexual orientation, age, or other factors.

Minimum Qualifications

Experience: Two years of post-license professional experience in a psychiatric or behavioral health setting providing direct client services which must have included: client assessment and evaluation, development and implementation of appropriate treatment plans, providing psychotherapy or behavioral health counseling, and providing indirect services involving information, consultation, and educational services to staff and community.

License: Possession of a valid license to practice as a Licensed Clinical Social Worker, Licensed Professional Clinical Counselor, or Licensed Marriage and Family Therapist issued by the California State Board of Behavioral Science Examiners.

Candidates recruited from out-of-state must possess an out-of-state license to practice in one of the above stated options. Individuals hired under this option shall obtain their license to practice issued by the California Board of Behavioral Sciences within three years of date of hire. During the interim three years, the incumbent shall be eligible for a Mental Health Professional Licensing Waiver Request approved by the State of California Health and Human Services Agency.

Candidates qualifying with the Licensed Professional Clinical Counselor option must have completed additional education and training as defined below:

• Six semester units or nine quarter units specifically focused on the theory and application of marriage and family therapy, OR a named specialization or emphasis area on the qualifying degree in marriage and family therapy, marital and family therapy, marriage, family, and child counseling, or couple and family therapy;
• No less than 500 hours of documented supervised experience working directly with couples, families, or children; and
• A minimum of six hours of continuing education specific to marriage and family therapy, completed in each license renewal cycle.

Drivers License: Possession of a valid California Driver's License is required.

Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouse's death certificate, a letter of spouse's disability and/or letter of service-related death (if available) from the U.S. Veteran's Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Work Location and Telework

In-person attendance is the standard work expectation for County of Riverside assignments. Certain assignments may be eligible for a hybrid telework schedule; however, telework arrangements are subject to management approval, operational needs, and/or may be modified or discontinued at any time. Employees who telework are expected to be able to report to their assigned worksite on short notice or as operational needs require. Unless otherwise specified for a particular position, employees are expected to reside in California following appointment. Limited exceptions may apply. Applicants should contact the assigned recruiter for additional information regarding work location expectations, telework eligibility, and residency requirements.

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment‑based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.