Behavioral Health Security Officer- NRV

Carilion Clinic

Christiansburg (VA)

On-site

USD 26,000 - 36,000

Full time

4 days ago

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Benefits offered by this job

Comprehensive Medical, Dental, &Vision

Employer Funded Pension Plan

Paid Time Off

Onsite fitness studios and wellness

Health app access

Childcare discounts

Continued education and training

Job summary

Carilion Clinic is seeking a Behavioral Health Security Officer for NRV to provide proactive violence prevention and security services across hospitals, units, and clinics. The role emphasizes de-escalation, calm communication, and collaboration with clinical teams to ensure safe, high-quality care.

Responsibilities include monitoring safety, responding to crises, and maintaining a visible, respectful presence.

Qualifications

Minimum of three (3) years experience in security or behavioral health.
Five (5) years of security, public safety or law enforcement preferred.
Achieves or presents certification in system required de-escalation tactics prior to completion of orientation.

Responsibilities

Assist clinical staff at designated locations under the Carilion Clinic Police and Security Department.
Monitor the safety and security of individuals within the assigned unit or area of supervision.
Interacts with individuals to establish trust and calm presence as part of the healthcare team.
Respond to emergencies and crisis situations, intervening in escalating verbal exchanges as needed.
Demonstrate sound judgment and maintain composure when dealing with abusive patients or visitors.
Maintain high visibility in assigned areas and de-escalate potentially violent situations.
Deliver patient care support as needed and provide excellent customer service.
Support the mission, values, and policies of Carilion Clinic and collaborate with care teams.

Skills

De-escalation techniques

Conflict resolution

Communication skills

Problem solving

Judgment under pressure

Education

High School Diploma or equivalent

Criminal justice degree preferred

Tools

BLS certification

Job description

Behavioral Health Security Officer- NRV

Employment Status:

Full time

Shift:

Any Day, Any Shift (United States of America)

Facility:

2900 Lamb Cir - Christiansburg

Requisition Number:

R163390 Behavioral Health Security Specialist- NRV (Open)

How Youll Help Transform Healthcare:

Behavioral Health Security Officer

Provides security services to the Carilion Clinic Health System, its hospitals, Inpatient Psychiatry units, Emergency Medical and Psychiatric Services, ambulatory/outpatient clinics and other designated areas in which visitors and/or patients may be collocated. The Behavioral Health Security Specialist (BHSS) provides proactive violence prevention and training toward fulfilling the basic mission of safe, effective, high quality care amidst emotionally charged situations in which behavioral escalations may occur. Individuals serving in this capacity are non-sworn security personnel with additional training in de-escalation tactics and problem solving. The BHSS is trained to engage escalating patients and/or visitors in verbal and non-verbal communications aimed toward mitigating risks of harm or injury, enhancing safety of patients and staff, and improving customer service.

#lawenforcement

All of our driving positions do require that you provide a copy of your current driving record and meet eligibility requirements.

Responsible for assisting clinical staff at designated locations under the Carilion Clinic Police and Security Department, which includes Adult and Pediatric Emergency departments, inpatient and ambulatory units and other designated areas.
Monitors the safety and security of individuals within the assigned unit or area of supervision.
Interacts with individuals in designated areas of supervision with the goal of establishing trust, integrating in the milieu as a member of the healthcare team, providing a calm, non-aggressive presence.
Responds to emergency or crisis situations and:
- may intervene in escalating verbal exchanges
- provide physical intervention as needed and appropriate
- demonstrates sound judgment
- maintains composure when dealing with physically or verbally abusive patients or visitors
- works assertively to mitigate risks of assault or harm to patients, visitors and staff.
Maintains a high degree of visibility in the assigned areas.
Embodies and demonstrates appropriate techniques as learned in de-escalation training. Effectively de-escalates patients, visitors or other individuals as a member of the care team. Prevents potentially violent situations.
May assist members of the care team in delivering effective bedside care using appropriate techniques.
Consistently deliver the best in customer service and patient care. As a team member, demonstrate respect, dignity, kindness, and empathy in each encounter with patients, families, visitors, and other employees.
Champion Carilion's mission, vision, and values; comply with the policies and procedures, ethical standards and code of conduct set forth by the company.
Reporting directly to the Chief of Police and Security, the Behavioral Health Security Specialist will maintain and foster productive and effective relationships with clinical care teams in the areas served.
Must demonstrate knowledge and skills necessary to provide equitable and culturally sensitive care to patients of all ages served in the assigned units.

#lawenforcement

What We Require:

Education:

High School Diploma or equivalent

Degree in criminal justice or related field training preferred.

Experience:

Minimum of three (3) years experience in the area of security or behavioral health.Five (5) years of security, public safety or law enforcement preferred.

Licensure, certification, and/or registration:

Achieves or presents certification in system required de-escalation tactics prior to completion of orientation.

Life Support:

BLS required

Other Minimum Qualifications:

Demonstrates capability for problem solving decision making, sound judgment, appropriate assertiveness. Adaptable, open to change and able to work effective in ambiguous situations. Ability to work well under pressure with ease and composure essential.

Compensation Range:

$18.70 - $26.18

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. Thats why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life at work and when youre away.

When you make your tomorrow with us, well enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: