Behavioral Health Response Program Manager

City of Fayetteville, North Carolina

Fayetteville (NC)

On-site

USD 83,292 - 94,744

Full time

14 days+

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Benefits offered by this job

Paid Vacation

Sick Leave

Holidays

Retirement

Job summary

A government organization in Fayetteville seeks a Behavioral Health Response Program Manager to lead community response initiatives. This role requires five years of experience in crisis response or project management, including supervisory experience. A Bachelor's degree in a relevant field is necessary, with a Master’s preferred. Responsibilities include overseeing operations, collaborating with agencies, and ensuring effective intervention strategies. The position offers competitive pay and benefits including paid leave and retirement contributions.

Qualifications

Five years of project management or crisis response experience.
Two years of supervisory or management experience.
Professional licensure in Social Work or Counseling preferred.

Responsibilities

Lead the design and improvement of the community response model.
Oversee field operations and coordinate with 911 Communications.
Monitor program performance through data-driven evaluation.

Skills

Crisis response

Project management

Behavioral health knowledge

Collaboration

Data analysis

Education

Bachelor's degree in Public Health or related field

Master's degree preferred

Job description

Behavioral Health Response Program Manager

Join to apply for the Behavioral Health Response Program Manager role at City of Fayetteville, North Carolina.

Base pay range

$83,292.00/yr - $94,744.00/yr

The City of Fayetteville is currently recruiting for a Behavioral Health Response Program Manager to lead the development, coordination, and ongoing management of the City’s community response model and associated programs. Responsible for advancing the Office of Community Safety’s (OCS) mission by promoting trauma‑informed, person‑centered responses to behavioral health crises, homelessness, substance use, and other non‑violent emergencies. The role supports cross‑agency collaboration and the design of innovative approaches that reduce reliance on traditional enforcement and connect residents to care and resources.

ESSENTIAL DUTIES & RESPONSIBILITIES

Lead the design, implementation, and continuous improvement of the City’s community response model and associated programs; serve as a subject‑matter expert on behavioral‑health response and ensure compliance with all applicable local, state, and federal standards.
Ensure the community response model is aligned with OCS strategic priorities and integrates seamlessly across city departments.
Oversee daily field operations, including safe deployment, incident prioritization, and real‑time coordination with 911 Communications and partner agencies.
Develop and maintain operational protocols, training standards, safety procedures, interagency standard operating procedures and data collection tools for field and coordination teams.
Select, train, motivate, and evaluate departmental personnel and contracted partners; provide or coordinate staff training; work with employees to correct deficiencies, implement discipline procedures.
Coordinate with Police, Fire, 911 Communications, behavioral‑health providers, and community organizations to ensure unified and effective multi‑agency response systems.
Monitor program performance and community impact through data‑driven evaluation, including case reviews, Computer Aided Dispatch, data trends, field reports, and continuous quality‑improvement processes.
Prepare and manage program budgets, grants, and contracts to sustain and expand response operations.
Engage residents, advocates, and stakeholders through meetings, presentations, and public‑education efforts; provide program updates and council briefings as needed.
Provide leadership and technical assistance to advance equitable, trauma‑informed, and evidence‑based public‑safety strategies.

MINIMUM QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience: Five years of increasingly responsible experience in project management, crisis response, or behavioral health, including two years of supervisory or management experience.

Training: Equivalent to a Bachelor’s degree from an accredited college or university with major coursework in Public Health, Social Work, Psychology, Public Administration, or a related field. A Master’s degree is preferred.

LICENSING & CERTIFICATIONS

Required: Possession of an appropriate, valid driver’s license and ability to maintain insurability.

Preferred: Professional licensure in Social Work, Counseling, or the behavioral health field. Professional Project Management licensure [e.g., Licensed Clinical Social Worker, Licensed Professional Counselor, Licensed Marriage and Family Therapist, Project Management Professional].

BENEFITS INCLUDE