Behavioral Health Rep Bilingual - YES PREP North Central Elementary

Legacy Community Health; Houston (TX); On-site; USD 2,204,000 - 2,755,000; Full time

Benefits offered by this job

Paid Time Off & Paid Company Holidays

Medical, Dental, Vision & Life Ins.

Flexible Spending Account (FSA)

403(b) Retirement Plan with Company#3

Short-Term & Long-Term Disability

$0 Copay for Legacy Provider visits

$0 Copay for prescriptions filled at 0

Travel Insurance & Pet Insurance

Subsidized Gym Membership

Job summary

Legacy Community Health in Houston, TX seeks a Bilingual Behavioral Health Representative I to join our school-based team at YES Prep North Central Elementary.

You will assist with registrations, scheduling, EHR management, patient communications, and coordination of services while supporting providers and ensuring access to behavioral health for underserved communities.

Qualifications

• Bilingual English and Spanish is required.
• CPR & AED certification (BLS) required.
• One year certificate from college or technical school preferred.
• Experience with BH preferred (behavioral health).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong communication, both direct and via telephone.
• Team-oriented with ability to collaborate across roles.
• Ability to lead program management and growth within the Center and Community.

Responsibilities

• Arrange language interpretation services for non-English speaking patients.
• Assist new patients with registration and support on appointment days.
• Manage electronic health records (EHR) and continuity of care lists.
• Coordinate provider schedules and manage waitlists for Behavioral Health Services.
• Process internal service orders for psychological testing and IBH.
• Screen patients and complete risk assessments when necessary.
• Obtain vital signs and enter data into the EHR.
• Make reminder calls for unconfirmed appointments and manage voicemails.
• Process prior authorizations for testing and medications.
• Provide administrative support including data entry and mail/fax sorting.
• Triage behavioral health emergencies and support related procedures.
• Attend mandatory staff meetings and safety training.
• Maintain a safe, professional work environment and adhere to safety protocols.
• Cross-cover remotely and travel to other locations as required.

Skills

Bilingual English and Spanish

Communication skills

Teamwork

Leadership ability

MS Office

Multitasking

Education

BLS (CPR & AED) Certification

One year certificate from college or technical school

Tools

Microsoft Office

Job description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Behavioral Health Rep I - YES PREP North Central Elem (Job Overview)

Schedule: Monday-Thursday (7a-4:15p) | Friday (7a-3p)

Location:YES Prep North Central Elementary -1900 Strawn Rd, Houston, TX 77039

Are you ready to make a real difference in the lives of individuals and families in our community? At Legacy Community Health, we’re more than a healthcare provider—we’re a family dedicated to delivering compassionate care to those who need it most. As a Bilingual Behavioral Health Representative I, you’ll be an essential part of our school-based team, helping create meaningful connections and positive outcomes for our patients.

Imagine being part of an organization where your work truly matters, where collaboration and personal growth are not just encouraged but celebrated. In this role, you’ll provide vital support to our Behavioral Health providers, ensuring smooth operations and exceptional care for the people we serve.

• Role Highlights:Be a key player in supporting Behavioral Health providers with scheduling, referrals, and patient communications.
• Work Environment:Thrive in a welcoming, collaborative atmosphere that prioritizes mentorship, teamwork, and personal development.
• Impact:Help deliver accessible, high-quality behavioral health services to underserved populations, making a tangible difference.
• Growth Opportunities:Access professional development resources, training, and opportunities to advance your career within our mission-driven organization.
• Team Collaboration:Work alongside a diverse and compassionate group of professionals committed to improving community health.

Key Responsibilities

• Arrange language line interpretation services for non-English speaking patients, ensuring clear and respectful communication.
• Assist new patients with registration and provide support on appointment days to create a seamless experience.
• Manage electronic health records (EHR) and continuity of care lists to ensure smooth operations.
• Coordinate provider schedules to optimize patient access and manage the waitlist for Behavioral Health Services.
• Process and follow up on internal service orders for psychological testing and Integrated Behavioral Health (IBH).
• Screen new and existing patients, completing risk assessments when necessary.
• Obtain vital signs and accurately enter data into the EHR system.
• Make reminder calls to patients with unconfirmed appointments and handle voicemail messages promptly.
• Process prior authorizations for psychological testing and medications efficiently.
• Provide administrative support, including data entry, mail/fax sorting, and general office duties.
• Assist in triaging behavioral health emergencies and support blood draws, injections, EKGs, and drug screens as needed.
• Participate in mandatory staff meetings and safety training programs to stay informed and prepared.
• Maintain a safe and professional work environment, adhering to company standards and safety protocols.
• Cross-cover remotely and travel to other locations as required to support team operations.

Minimum Qualifications

• BLS (CPR & AED) Certified required.
• Three to six months of related experience preferred
• One year certificate from college or technical school preferred
• Familiarity with BH preferred.
• Computer skills, especially in Microsoft Office (Word, Excel, PowerPoint).
• Good direct and telephone communication skills.
• Must be able to work in a team setting
• Leadership ability for program management, growth, and development within the Center and the Community.
• Communication/interpersonal skills to interact courteously and professionally with associates and customers of various ethnic and socio-economic backgrounds.
• Knowledge of and the ability to interact effectively with various community agencies and resources.
• Coordinate multiple activities simultaneously
• Bilingual English and Spanish speaking required.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.