Behavioral Health Peer Support Specialist

TriNet Group; Austin (TX); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Employer-paid medical, dental, vision,

Life insurance and disability

401K Plan

Generous paid time off

Personal Care leave

Floating Holidays

Employee Assistance Program

Job summary

MAP Health Management, LLC is seeking a Behavioral Health Peer Support Specialist to provide advocacy, education, mentoring, and motivation using lived experience with behavioral health conditions and recovery from SUD. This 100% remote role includes onboarding and ongoing telehealth support for peers nationwide.

The candidate will manage a personal caseload, document encounters, and coordinate with leadership for solutions while upholding HIPAA guidelines and MAP values.

Qualifications

• Certification as a state CPS is required for employment.
• Nationally Certified Peer Support Specialist (NCPS) preferred.
• Minimum of 1–3 years of experience in behavioral health, SUD, or peer support environments.

Responsibilities

• Provide practical, real-world support through modeling and coaching.
• Relate personal lived experience with mental health recovery via telehealth with peers.
• Oversee a personal caseload of peers and their support networks.

Skills

CPS certification

NCPS preferred

Peer support

Education

High school diploma or GED

Certified Peer Support Specialist (CPS) in a US State

Job description

We'rean award-winning company that uses cutting-edge, technology-enabled, peerrecovery support services to improve the lives of those affected by BehavioralHealth conditions and Substance Use Disorders. Based in Austin, Texas, ourpassionate team turns a combination of decades of experience in peer services,behavioral health, SUD treatment, predictive analytics, outcomes data analysis,strategic partnerships, and strong coffee into real results that impactindividuals and families all over the country. We have a variety of roles atour company, but everyone's goal is the same: revolutionizing behavioral healthand addiction recovery to improve outcomes.

We are amission-driven organization that takes care of our people, our most valuableresource. We provide an excellent benefits package that includes:

• A supportive company culture that values what youbring to the table while still allowing you to learn, grow, and advance your career.
• Employer-paid medical, dental, vision, lifeinsurance, and disability insurance benefits
• Access to a 401K Plan
• Generous paid time off
• Personal Care leave
• Floating Holidays
• Employee Assistant Program

At MAP, we aretaking the necessary steps to ensure the safety and health of our employeesremain intact during the national pandemic. Our Behavioral Health Peer SupportSpecialist position is considered 100% remote, including our applicant andonboarding process.

Your One Thing

Ensure to uphold the company mission and values whileproviding exceptional services for our clients and patients.

Primary Functions

As MAP’s Behavioral Health Peer Support Specialist, yourprimary focus will be to offer lived experience with behavioral healthconditions and provide support focused on advocacy, education, mentoring, andmotivation. Our Behavioral Health Peer Support Specialists are trained toadvocate for their peers through the process of behavioral health recovery inways that are specific to the needs of each individual.

Responsibilities

• Provideroutine, practical, real-world support in coping with life’s day-to-day demands through modeling and coaching.
• Relayingpersonal, lived experience of your own mental health recovery based on anestablished plan via telephone/telehealth with peers.
• Overseea personal caseload of peers, their families, and/or support system throughconsistent telephone/ telehealth sessions.
• Maintaintimely and accurate documentation of patient encounters and data.
• Effectivelymanage call queues and pre-scheduled calls in a timely, engaging, or meaningfulmanner.
• Participate in an on-call rotation with team members for MAP’s 24/7 after-hours line.
  
• Assistpeers to identify additional resources to aid in their holistic recovery goals.
• Assessany client issues, elevate as needed, and collaborate with leadership for solutions.
• Maintaina professional and courteous image to MAP’s patients and fellow employees.
• Participatein a well-paced and succinct manner in all staffing and company meetings.

Supervisory Responsibilities

The position has no supervisory responsibilities.

Secondary Functions

• Reasonable accommodations, for those with disabilities, may be made to enable the performance of essential job functions.
• Adheres and upholds all company values, policies, procedures, business ethics codes, information security policies, and HIPAA requirements/guidelines.
• Steward all company resources appropriately.

This is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, obligations, and activities may change or be assigned at any time with or without notice.

Qualifications/Skills and Knowledge Requirements

• Certification as a state Certified Peer Support Specialist (CPS) is required for employment.
• Certification as a Nationally Certified Peer Support Specialist (NCPS) through Mental Health America preferred.
• Minimum of one (3) years of experience working in behavioral health, substance use disorder, or peer support environments.

Musthave lived experience with a mental health condition.

Mustbe active and stable in mental health recovery.

Musthave high emotional intelligence and ability to process insight and receivefeedback.

Crisissavvy with the ability to remain level-headed when in an emergent situation.

Abilityto set boundaries with the understanding that personal disclosure may impedeyour own recovery journey.

Maintaina lifestyle that promotes continued mental, physical, and spiritual healththrough appropriate stress management.

Anability to maintain healthy interpersonal relationships and make connectionswith others.

Abilityto appropriately process change through effective communication initiatives.

Anunderstanding of and sensitivity to the challenges facing individuals andfamilies affected by behavioral health in a manner that is accepting and freeof stigma.

Mustmeet MAP’s Teleworking requirements and expectations, which include itemssuchas a quiet designated office space with a locked door and access to high-speedinternet.

Employmentis contingent upon successful completion of a background check and drug screen.

Educational and Work Experience

Required

School Diploma or G.E.D

Certified Peer Support Specialist (CPS) in a US State

Preferred

Nationally Certified Peer Support Specialist (NCPS)

MAP Health Management, LLC is an equal opportunity employer. MAP and its subsidiaries do not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for MAP Health Management and its subsidiaries to hire me. If I am hired, I understand that either MAP or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of MAP has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to MAP true and complete information on this application. No requested information has been concealed. I authorize any person, organization or company listed on this application to furnish you any and all information concerning my previous employment, education, and qualifications for employment. I also authorize you to request and receive such information .

If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.