Behavioral Health Network Relations Manager - Louisiana

CVS Health Corporation; Alexandria (LA); On-site; USD 72,000 - 119,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Paid time off

Job summary

CVS Health in Louisiana is seeking an experienced Provider Relations Specialist focused on Medicaid behavioral health. You will serve as the primary resource for assigned providers and groups, helping with contract language, plan design, service and claims issues, and provider education.

This role requires strong communication, cross-functional collaboration, and the ability to manage credentialing support and provider meetings.

Qualifications

• 5+ years in healthcare with Medicaid or managed care exposure.
• Experience servicing providers with benefit/contract interpretation.
• 2+ years in behavioral health contracts and provider relations.
• Proficiency in MS Office (Excel, Word, PowerPoint).

Responsibilities

• Act as primary resource for high-profile Medicaid behavioral health providers and groups.
• Resolve complex issues related to policies, contracts, service, and claims.
• Coordinate credentialing support and provider education needs.
• Educate providers to ensure contract policy and plan design compliance.
• Meet with providers to ensure service levels meet expectations.
• Collaborate cross-functionally for cost initiatives and trend identification.
• Lead or support provider meetings and materials preparation.

Skills

Healthcare experience

Medicaid knowledge

Behavioral health contracts

MS Office proficiency

Travel readiness

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary:

This is an individual contributor role.

Acts as the primary resource for assigned, high-profile Behavioral Health providers and/or groups (i.e., local individual providers, small groups, and health systems) to establish, oversee, and maintain positive relationships by assisting with and responding to complex issues related to Medicaid policies and procedures, plan design, contract language, service, claims or compensation issues, and provider education needs.

Key Responsibilities:

• Optimizes interactions with assigned providers and internal business partners to establish and maintain productive, professional relationships.
• Monitors service capabilities and collaborate cross- functionally to ensure that the needs of constituents are met and that escalated issues related but not limited to, claims payment, contract interpretation or parameters, and accuracy of provider contract or demographic information are resolved.
• Supports or assists with operational activities that may include, but are not limited to, database management, and contract coordination.
• Performs credentialing support activities as needed.
• Educates Medicaid providers as needed to ensure compliance with contract policies and parameters, plan design, compensation process, technology, policies, and procedures.
• Meets with key Providers at regular intervals to ensure service levels meet expectations.
• Manages the development of agenda, validates materials, and facilitates external provider meetings.
• Collaborate cross-functionally with the implementation of large provider systems, to manage cost drivers and execute specific cost initiatives to support business objectives and to identify trends and enlist assistance in problem resolution.
• May provide guidance and training to less experienced team members.
• Strong verbal and written communication, interpersonal, problem resolution and critical thinking skills.
• Collaborate with Provider Enablement & Strategy on Provider-facing communications, desktops, workflows, external training, reporting needs, and HUB support.
• Other duties as assigned.

Required Qualifications:

• A minimum of 5 years' work experience in healthcare.
• Minimum of 3 years' experience in Medicaid Managed Care business segment environment servicing providers with exposure to benefits and/or contract interpretation.
• Minimum of 2 years' experience working with providers and contracts in the behavioral health sector.
• Working knowledge of business segment specific codes, products, and terminology.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Travel within the defined territory up to 50-80% of the time.
• Candidates must reside in the state of Louisiana and within one of the following parishes: St. Landry, Evangeline, Acadia, Lafayette, St. Martin, Iberia, Vermillion, Beauregard, Allen, Calcasieu, Jefferson Davis, Cameron, Avoyelles, Rapides, Vernon, Grant, Winn, LaSalle, Catahoula, Concordia.

Preferred Qualifications:

• Knowledge of Medicaid Regulatory Standards for Network Access, Credentialing, Claim Lifecycle, Provider Appeals & Disputes, and Network Performance Standards.
• Experience in Medical Terminology, CPT, ICD-10 codes, etc.

Education:

• Bachelor's degree preferred or a combination of professional work experience and education.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $119,340.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/09/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.