Behavioral Health Navigator (Casual Call, Day Shift)

Bozeman Health; Bozeman (MT); On-site; USD 42,000 - 64,000; Full time

Job summary

Bozeman Health is hiring a Psychiatric Services Patient Navigator to assist patients with complex psychosocial needs and eligibility for social programs. You will help develop discharge plans for high-risk populations and receive referrals from an interdisciplinary care team.

The role requires a Bachelor’s degree in a related field, AHA BLS certification, and at least 6 months of community resource experience, with growth opportunities in a supportive health system.

Qualifications

• Bachelor's degree in a related field is required.
• Current AHA Basic Life Support (BLS) certification.
• Six months of Community Resource experience.

Responsibilities

• Collaborates with crisis/behavioral health staff to develop a person-centered plan.
• Identify social determinants of health needs and connect to community resources.
• Track high-frequency/at-risk patients and update the care team.
• Advocate for patients and assist with patient assistance programs.

Skills

Strong interpersonal skills

Verbal and written communication

Judgement and professionalism

Education

Bachelor's Degree in Community Health, Medical Social Work, or related field

Tools

Computer applications

Job description

The Psychiatric Services Patient Navigator assists with patients who have complex psychosocial needs and require assistance with eligibility determination for social programs and funding sources and qualify for community assistance from a variety of special funds and agencies. Participates in the development of a discharge plan of care for high-risk patient populations. Receives referrals for individuals from at-risk populations from interdisciplinary team members (including physicians, Case Managers, staff nurses and other members of the care team). Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the patient served. Must demonstrate knowledge of the principles of growth and development as it relates to the different life cycles. All age groups are served by this position.

Required

Minimum Qualifications

• Bachelor’s Degree in Community Health, Medical Social Work, or related field
• Current American Heart Association (AHA) Basic Life Support (BLS) certification.
• Six (6) months of Community Resource experience

Preferred

• Master’s of Social Work (non-licensed)
• One year community resource management experience

Essential Job Functions

In addition to the essential functions of the job listed below, employees must maintain timely completion of all required education, trainings, and certifications as assigned and in accordance with Bozeman Health policies, department-specific requirements, applicable certification program and registry requirements, and other applicable regulatory requirements.

• Collaborates with the Crisis Intervention Specialist or Behavioral Health Specialist to develop and implement an individualized person-centered treatment plan.
• Identify needs in social determinants of health and connect the patient and family to community resources
• Track high frequency/at risk patients throughout the course of care and update team of potential issues
• Advocating for patients and their needs
• Helps with patient assistance programs
• Assists and set ups Telehealth support for patients
• Other related duties and responsibilities as assigned.

Knowledge, Skills And Abilities

• Demonstrate sound judgment, patience, and maintain a professional demeanor at all times
• Exercise tact, discretion, sensitivity, and maintains confidentiality
• Perform essential job functions successfully in a fast-paced environment
• Learn current and new computer applications and office equipment utilized at Bozeman Health
• Strong interpersonal, verbal, and written communication skills
• Analyze, organize, and prioritize work while meeting multiple deadlines
• Demonstrate the Bozeman Health SPIRIT values of: Service, People, Integrity, Respect, Improvement, and Teamwork.

Physical Requirements

Lifting (Repeatedly – 50 pounds): Exerting force and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.

Sit (Occasionally): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.

Stand (Repeatedly): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.

Walk (Repeatedly): Walking and moving around within the work area requires good balance and coordination.

Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.

Twist/Bend/Stoop/Kneel (Repeatedly): Twisting, bending, and stooping require flexibility and a wide range of motion in the spine and joints.

Reach Above Shoulder Level (Repeatedly): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.

Push/Pull (Repeatedly): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.

Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.

Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.

Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.

Exposures (Continuously): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases are caused by contact with patients in areas that may have contagious illnesses. Emotionally challenging situations, such as dealing with distressed patients or difficult family interactions.

• Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.