Behavioral Health Navigation Team Manager

Alight Solutions; United States; Hybrid; USD 88,000 - 92,000; Full time

Job summary

Alight is seeking a Behavioral Health Navigation Team Manager to guide clinical education and process compliance for the Behavioral Health Engagement teams. The role coordinates health coaching and information delivery to participants by phone and other channels within a physician-led team.

You will oversee onboarding, training, and performance metrics, while collaborating with QA and vendor partners to maximize service effectiveness.

Qualifications

• Must be a Registered Nurse with a BSN or higher and hold a clinical license in good standing.
• Experience in a clinical setting providing direct support to patients and their families.
• Experience in a call center and case management with strong communication skills.
• Proficient with Microsoft Office applications (Word, Excel, PPT, Outlook).

Responsibilities

• Participating in Health Navigation Behavioral Health/Medical Ally interviews and onboarding new staff, with consistent training processes.
• Identify gaps in training and processes, providing ongoing support to staff.
• Develop and monitor performance metrics for the Behavioral Health/Medical Ally team and coordinate with QA teams.
• Participate in clinical conferences with vendors/payers to optimize service usage for clients.
• Support Sales and Account Management with clinical training sessions for clients and vendors.
• Oversee weekly rounds and ensure accuracy of weekly huddle content.
• Conduct regular call assessments and coaching to ensure high-quality participant experience.
• Perform bi-annual performance reviews and participate in leadership meetings.
• Maintain confidentiality and HIPAA compliance in all duties.
• Fulfill duties to achieve operational and financial success of the company.

Skills

RN/BSN background

LCSW licensure

Call center experience

Clinical communication

MS Office proficiency

Education

BSN or higher

Licensed Clinical Social Worker

Registered Nurse license

Tools

Microsoft Office

Job description

Our Story

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

About the Role

The Behavioral Health Navigation Team Manager is responsible for providing direction and process compliance to the Behavioral Health Engagement teams. The Behavioral Health team provides health coaching, educational information, and support to Alight participants by phone and other channels. Working within a physician-led team, Behavioral Health/Medical Allies coordinate the delivery of clinical educational content and other services to meet each participant’s unique needs.

Responsibilities

• Participating in Health Navigation Behavioral Health/Medical Ally interviews and recruiting. Overseeing onboarding new Behavioral Health/Medical Allies and providing a consistent training process for all.


• Identifying gaps in training and existing processes and providing ongoing support/training to all behavioral health staff. Identifying opportunities to improve efficiency and address key business issues.


• Developing and monitoring departmental and individual performance metrics for Behavioral Health/Medical Ally team and establishing plan for meeting goals and key performance indicators. Collaborating with QA teams to increase quality across the department.


• Participating in clinical conferences with vendors/payers to maximize usage of support services offered through the employer or health plan.


• Supporting the Sales and Account Management teams by providing clinical training sessions for clients and vendor partners.


• Overseeing weekly rounds and ensuring accuracy of weekly huddle content.


• Performing regular call assessments and coaching sessions with team to ensure consistent experience for Alight participants.


• Completing bi-annual performance review sessions with all Behavioral Health/Medical Allies and Leads. Participating in leadership duties and service delivery leadership meetings.


• Adhering to all confidentiality and HIPAA requirements as outlined within Alight’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.


• Fulfilling those responsibilities and/or duties that may be reasonably provided by Alight for the purpose of achieving operational and financial success of the Company.

Requirements

• Be a Registered Nurse with a BSN or higher, Licensed Clinical Social Worker or Licensed Independent Clinical Social Worker. Possess clinical license in good standing.


• Have experience in a call center and case management. Display proper skills and etiquette on phones.


• Be experienced in a clinical setting providing direct support to patients and their families from diagnosis through treatment.


• Have experience communicating medical information to a non-medical audience.


• Be proficient in computer and internet navigation skills.


• Be dedicated to providing high quality, professional, customer service.


• Experience working with a variety of digital/internet media and interest in exploring new information technology. Must be proficient with Microsoft Applications (Word, Excel, PPT, Outlook).


• Display enthusiasm and enjoy working independently and in a team environment.


• Have excellent written and verbal communication skills.


• Must be able to multitask while providing excellent customer service to our participants. Be comfortable with a fast-paced, evolving operation.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

88,000.00 USD

Maximum :

92,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an