Behavioral Health Medical Secretary II - SEIU

Voices for Voices; Boston (MA); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits

Stock purchase plan

401k contribution

Job summary

Atrius Health in Boston, MA invites you to join as Medical Secretary II in Behavioral Health & Psychiatry. In this full-time role, you will answer phones, schedule appointments, and manage referrals, helping clinicians and patients stay connected and on track.

After six months of training, the position is eligible for a hybrid schedule. You’ll work with MyHealth Online enrollment, EMR tasks, and compassionate front-line customer service.

Qualifications

• High school education or equivalent experience.
• 3+ years of experience in a clinical or customer service setting (a bachelor's degree may be substituted for experience).
• Epic experience.
• Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience.
• Computer experience with the ability to use word processing and spreadsheet programs.

Responsibilities

• Answers telephones following emergency and department protocols and expediting patient questions.
• Books same day appointments and relays messages as appropriate. Books MyHealth appointment requests.
• Runs reports from automated appointment confirmation system. Confirms appointments and follows through on cancellations.
• Reconciles system information with the electronic medical record as needed.
• Provides compassionate front-line customer service and actively works to resolve patient concerns.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Epic EMR

Microsoft Word

Spreadsheet tools

Job description

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Position Details

• Location: 133 Brookeline Avenue, Boston, MA, 02215
• Department: Behavioral Health & Psychiatry
• Schedule: Full time, 40 hours/weekly. Monday through Friday, hours 8:30AM - 5:00PM. Position is eligible for a hybrid schedule after 6 months of training

As a Medical Secretary II you will provide support within a clinical department with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the clinician. Deliver excellent customer service and strengthen the patient/clinician relationship. Works to improve clinical operations through coordination of contact between team clinicians, patients and referrals outside the unit.

Primary Responsibilities

• Assists patients with referral processing and communication with other departments
• Actively involved in MyHealth enrollment by encouraging patients to sign up to MyHealth Online
• Answers telephones following emergency and department protocols and expediting patient questions. Books same day appointments and relays messages as appropriate. Books MyHealth appointment requests
• Run reports from automated appointment confirmation system. Confirms appointments and follows through on cancellations. Reconciles system information with the electronic medical record as needed
• Sorts and distributes clinician mail (may be paper or electronic)
• Completes paperwork to obtain information from outside doctors, hospitals, health or social service agencies, and insurance agencies
• Follows meaningful use guidelines to verify and update patient medical information in the electronic medical record, such as confirming demographic information, medications, allergies and chief medical complaints, and ensuring the EMR patient data is accurate and up-to-date
• May assist with the checkout function, including distributing the After Visit Summary (AVS) and appropriately booking follow up appointments per department guidelines
• Provides compassionate front-line customer service and actively works to resolve patient concerns
• In a specialty department, makes outreach to patients regarding referrals, scheduling appointments, processing paperwork, and obtaining authorization numbers. Participates in care improvement activities as appropriate, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and managing of Daily Improvements
• Assists with basic data collection activities for statistical reports or required studies. Ensures data is properly collected and accurate. Participates in special projects and ongoing programs unique to the department
• May generate standard correspondence such as letters regarding normal test results or missed appointments
• May be involved in rollout and implementation of upgrades to the electronic medical record
• May assist with orienting new staff. Provides back-up coverage for other support staff as necessary
• May develop and monitor provider appointment templates

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High school education or equivalent experience
• 3+ years of experience in a clinical or customer service setting (a bachelor's degree may be substituted for experience)
• Epic experience
• Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience
• Computer experience with the ability to use word processing and spreadsheet programs

Preferred Qualifications

• Demonstrated leadership skills
• Demonstrated excellent problem-solving, multi-tasking, technology-literate skill sets can at times be substituted for medical assistant certification or work experience
• Demonstrated attention to detail and problem-solving skills
• Demonstrated ability to communicate in a professional and appropriate manner
• Demonstrated solid interpersonal, customer service, time management, and organizational skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.71 to $27.41 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.