Behavioral Health Manager

Socket.dev; Worcester (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Socket.dev seeks a Behavioral Health Manager to supervise around-the-clock BH staff in a large residential treatment setting. The role ensures safe, compassionate client care, coordinates with the Behavioral Health Supervisor, and maintains compliant program operations.

You will lead performance reviews, support hiring decisions, coordinate with human resources, and ensure timely, accurate documentation in the EMR while collaborating with medical and clinical teams.

Qualifications

• Minimum four years in substance use, mental health, or healthcare.
• Two years in supervisory or leadership role preferred.
• Must have valid driver's license.
• Ability to maintain confidentiality of medical, financial, and legal information.
• Experience with evidence-based practices in client care.

Responsibilities

• Oversee 24/7 BH staff in residential settings and ensure client care goals.
• Coordinate performance reviews and disciplinary actions with the supervisor.
• Assist in hiring BH technicians, advocates, specialists, and supervisors.
• Provide coaching to BH staff and participate in leadership meetings.
• Ensure documentation quality in the electronic medical record.

Skills

Supervisory experience

Staff coaching

Communication skills

Discipline/employee relations

Confidentiality & ethics

Healthcare knowledge

Cultural competency

Education

Bachelor's degree

Tools

EMR systems

Job description

Position Summary

The Behavioral Health Manager (BHM) provides supervision of around-the-clock Behavioral Health staff performing daily client activities in a large residential treatment facility, or for multiple smaller facilities. The BHM is responsible for oversight, monitoring, and tracking of services for clients and, in collaboration with the Behavioral Health Supervisor, the daily BH staff program responsibilities. They help to manage staff that support clinical and treatment goals and maintain a welcoming, nonjudgmental environment that encourages and supports clients in their recovery.

Primary Duties & Responsibilities

• Provides management and support to the Behavioral Health Supervisor.
• Collaborates with the Behavioral Health Supervisor to conduct performance reviews and complete performance review documents.
• Makes final decision related to all disciplinary actions (CAF process) and performance improvement plans (PIP process) independently or following the recommendation and of the Behavioral Health Supervisor, including generating the appropriate written documentation.
• Works collaboratively with the Behavioral Health Supervisor to provide coaching to the BH staff.
• Makes final decision related to the hiring of all BH Technicians, BH Advocates, BH Specialists, and BH Supervisors.
• Attend and participate in all applicable local leadership meetings.
• Collaborate with Human Resources team on staffing related activities.
• Can and may perform all Behavioral Health staff (BHT, BHA, BHS, BH Supervisor) job duties as well as coordinate all daily responsibilities and shift functions as needed for coverage.
• Assist Clinical Director and acts as liaison between Behavioral Health Supervisor, Behavioral Health staff and other staff.
• Coordinate outside appointments and meetings with clients.
• Facilitates staff meetings.
• Collaborate and support the clinical and medical team and other staff and departments.
• Available, as needed, for alternate, evening, overnight, and weekend schedules/shifts that may be required to meet client needs, state, and regulatory agency requirements and business necessity.
• Provides appropriate oversight, review, and approval to Behavioral Health Supervisor to order client supplies (i.e., literature and basic hygiene products).
• Responsible for oversight, auditing, and quality assurance of BH team documentation.
• Any other duties as assigned.

Job Qualifications and Requirements

• A minimum of four years’ experience in substance use, mental health, or healthcare field or other relevant experience; OR Bachelor’s degree; OR a healthcare license (CNA, MAP, CHA, etc.); OR an equivalent combination of experience, knowledge, skills, abilities, and competencies.
• Minimum of two years’ experience in a supervisory or leadership role preferred; or, equivalent combination of experience, knowledge, skills, and abilities, and competencies.
• High school diploma, preferred.
• Valid Driver’s License required.
• Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; responds well to questions.
• Knowledge of organization, communication, and interpersonal skills.
• Ability to exercise sound judgement, be attentive to detail, and maintain positive work attitude.
• Ability to maintain confidentiality of all medical, financial, and legal information.
• Ability to complete work assignments accurately and in a timely manner.
• Ability to understand and utilize program knowledge, such as the disease model, motivational interviewing, trauma-informed approaches, experiential approaches, CBT, self-help approaches, and evidence-based practices in client care.
• Familiarity with acute intoxication and/or withdrawal potential, biomedical conditions that affect treatment, emotional/behavioral/cognitive conditions that complicate treatment, the stages of change model/readiness to change scale, relapse potentials, and supportive recovery environments for aftercare (the American Society of Addiction Medicine (ASAM) criteria for levels of care)
• Ability understanding of how to utilize medical knowledge, complete medication observations, observe and assess detox clients, and complete and document vitals.
• Ability to document thoroughly in an electronic medical record.
• Ability to professionally interact and communicate with clients, client family members, referral sources, and vendors.
• Understands and respects cultural diversity.
• Screen for psychoactive substance toxicity, intoxication, and withdrawal symptoms
• Screen for danger to self or others
• Screen for co-occurring mental health issues
• Understands the benefits and limitation of toxicological testing procedures.
• Demonstrate adherence to accepted ethical and behavioral standards of conduct.
• Participate in continuing professional development.
• Follow organization policies and procedures addressing the care of individuals served identified as at risk for suicide, including requirements for screening, assessment, and monitoring.
• As applicable based on job role, knowledgeable about strategies for treating alcohol, cocaine, and other drug abuse.
• KnowledgeofMS Officeandofficeequipmentsuchascopiersandscanners.
• Must meet pre-employment and maintain all applicable state and job-related guidelines for background screening, fingerprinting, drug test, health screening, DMV, insurance, CPR/Basic First Air, and license/credential verifications.