Behavioral Health Intake Coordinator (Nights)

The University of Kansas Health System; Overland Park (KS); On-site; USD 42,000 - 52,000; Full time

Job summary

The University of Kansas Health System, Marillac Campus, seeks a Behavioral Health Intake Coordinator for night shifts to facilitate access to inpatient psychiatric services. You will greet patients, collect required information, and initiate admissions with empathy and professionalism.

Responsibilities include coordinating registrations, collaborating with nursing and clinical staff, and ensuring accurate documentation while maintaining patient confidentiality.

Qualifications

• Bachelor's Degree and High School Diploma required.
• Preferred Bachelor’s Degree in human behavioral sciences or related field.

Responsibilities

• Serves as the initial point of contact for inquiries about inpatient psychiatric hospitalization.
• Collects demographic information, parent/guardian information, contact information, and basic clinical information for new patients.
• Coordinates all inpatient registrations in a timely manner.
• Collaborates with nursing staff, physicians, milieu managers, clinical assessors, therapists and utilization review.
• Maintains confidentiality and accurate documentation in the computer system.

Skills

Crisis intervention

Customer service

Verbal and written communication

Education

Bachelor's Degree

High School Diploma

Tools

Electronic Health Records (EHR) system

Job description

Position Title

Behavioral Health Intake Coordinator (Nights)

Marillac Campus

Position Summary / Career Interest:

The Behavioral Health Intake Coordinator facilitates a welcome and easy access to The University of Kansas Health System, Marillac Campus intake and admission process. They are responsible for establishing an encounter for any patient who meets the guidelines for assessment while providing excellent customer service. Candidates must be able to maintain empathy towards families and children in crisis and interact professionally with both internal and external providers

Responsibilities and Essential Job Functions

• Demonstrates competence in the areas of critical thinking, crisis intervention, interpersonal relationships, and technical skills.
• Maintain Safety Crisis Management certification.
• Demonstrates high verbal and written communication skills.
• Serves as the initial point of contact for those inquiring about acute inpatient psychiatric hospitalization.
• Provide information regarding program details and basic expectations from inpatient admission.
• When a new patient arrives at the hospital, the patient services representative is responsible for collecting demographic information, parent or guardian information, contact information, and guarantor information as well as basic clinical information regarding reason for referral.
• Responsible for coordinating all inpatient registrations in a timely manner.
• Collaborates with nursing staff, physicians, milieu managers, clinical assessors, therapists and utilization review.
• In conjunction with nursing and youth care managers, performs bed management.
• At the appropriate time, obtains identification to assure accuracy of demographic and insurance information. Enters information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number.
• Explains facility policies and ensures patient and/or guardian understands and signs the consent and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.
• Possesses knowledge of administrative policies and departmental procedures
• Attends and actively participates in any staff training or education which relates to their position and would contribute to their knowledge.
• Responsible for other duties or projects, which are assigned by Management. These may include special projects, patient supervision, scanning, data retrieval and other duties as instructed.
• Coordinates, communicates, and assists in monitoring work flow and work tasks necessary to manage fluctuating volumes.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelors Degree
• High School Graduate

Preferred Education and Experience

• Bachelors Degree Bachelor Degree in human behavioral science which includes development of human behavior, child development, family intervention techniques, diagnostic measures or therapeutic techniques, such as social work, psychology, sociology, guidance & counseling and child development

Time Type:

Full time

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].
• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.