Behavioral Health Crisis Specialist

Solari, Inc.; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a compassionate nonprofit as a Crisis Specialist, where your expertise will make a meaningful impact on lives in crisis. In this remote role, you will provide essential support through calls, texts, and chats, ensuring safety and guiding individuals to recovery. Collaborate with a dedicated team to share mental health education and resources, fostering hope and resilience in the community. With a strong emphasis on core values like safety and service excellence, this position offers a chance to be a beacon of hope for those in need. If you’re ready to inspire change and support others, this is the opportunity for you!

Benefits

Generous paid time off (PTO)

Health benefits (Medical/Dental/Vision)

On-site fitness room free to all employees

Basic Life Insurance

401K & 401K Roth

Qualifications

• Must possess strong decision-making skills in high-pressure situations.
• Experience in behavioral health or contact center is a plus.

Responsibilities

• Respond to incoming crisis calls, texts, and chats with compassion.
• Assess and guide crisis interventions using risk assessment tools.
• Document all interactions accurately in EHR.

Skills

Critical Thinking

Effective Communication

Adaptability

Team Building

Crisis Intervention

Behavioral Health Knowledge

Education

GED/High School Diploma

Four years of behavioral health work experience

Tools

EHR (Electronic Health Record)

Risk Assessment Tool

Job description

Work Location: Remote - Applicants must live in Colorado

Join Our Team as a Crisis Specialist – Where Every Day We Inspire Hope!

Are you ready to make a difference in people's lives? At Solari, we're on a mission to provide compassionate care and stand strong in times of crisis. We're looking for a dynamic and dedicated Crisis Specialist to join our team and be a beacon of hope for those in need!

What You'll Do:

As a Crisis Specialist, you'll be the first voice of support for individuals reaching out for help. Your superpowers will include assessment and referral of crisis and calls, chats, or texts, ensuring safety, and coordinating care with finesse. You'll work closely with a wonderful team to transform challenges into opportunities for recovery and resilience!

Core Values:

At Solari, we live and breathe our core values, and as part of our team, you’ll embody these principles: safety, hope, recovery, and service excellence. You'll be pivotal in fostering an uplifting culture that empowers both our community and our staff!

Your Responsibilities:

• Lead the Way: Respond to incoming calls, texts, and chats for crisis services with a blend of compassion and expertise.
• Screen & Triage: Use your keen insight to assess and guide crisis interventions, utilizing our risk assessment tool to ensure safety and effective resolutions.
• Empower Through Education: Share valuable mental health education and community resources, helping individuals navigate their path to recovery.
• Team Player: Collaborate in training, meetings, and clinical oversight, enhancing your skills and knowledge while contributing to a supportive environment.
• Document Your Impact: Ensure all interactions are documented accurately in our EHR, maintaining our commitment to quality and efficiency.
• Innovate & Engage: Stay on top of the latest practices in healthcare, behavioral health, and crisis interventions.

What We're Looking For:

• Critical Thinker: Strong decision-making skills and can navigate high-pressure situations.
• Effective Communicator: Clear and compelling verbal and written communication.
• Adaptable: Ability to pivot seamlessly to new processes and challenges.
• Team Builder: Thrive in collaborative settings.
• Mental Health and Wellness Expert: Solid understanding and enthusiasm for crisis intervention and behavioral health concepts.

Education & Experience:

• Minimum of a GED/High School diploma and four years of full-time behavioral health work experience.
• A combination of education and experience will be considered.
• Experience as a behavioral health professional or contact center experience is a plus.

Ready to Make a Difference?

If you’re enthusiastic about supporting others and want to be part of a team that values hope and resilience, we want to hear from you! Join Solari and together, let’s brighten lives in our community, one call at a time!

Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with ethernet cabling (Cat5e or better).

Pay Range: $22 - $26 USD

Working Conditions:

While performing the job duties, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds.

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma, and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Solari has been providing crisis contact center services since 2007 and has helped thousands of individuals and families connect to the help they need.

• Friendly work environment
• Generous paid time off (PTO)
• Health benefits (Medical/Dental/Vision)
• Competitive compensation
• On-site fitness room free to all employees
• Basic Life Insurance
• 401K & 401K Roth

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employment per applicable federal, state, and local laws.

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