Behavioral Health Coordinator, Non-Licensed

University Hospitals; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

University Hospitals in Cleveland seeks a Behavioral Health Coordinator (Non-Licensed) to assist with initial intake, demographic updates, and coordination of behavioral, mental, and physical health care across a patient caseload.

Responsibilities include managing referrals, supporting insurance questions, and fostering relationships for recruitment/referral purposes, with emphasis on professional communication and PHI compliance.

Qualifications

• Bachelor's degree in psychology, sociology or similar field is required.
• 5+ years of experience in a mental health facility with direct patient care is required.
• Experience with PC and Microsoft Office; familiarity with billing systems is a plus.

Responsibilities

• Assist patients through the initial intake process and obtain clinical information.
• Coordinate behavioral, mental and physical health care with medical providers and other health professionals.
• Provide parenting guidance/education for pediatric patients and manage referrals.
• Edit and update Orders; manage referrals from various programs and collaborate with PCPs.
• Screen and assess patients for common behavioral, mental health and substance use disorders.

Skills

Customer Service

Microsoft Office

Typing 55 wpm

Analytical skills

Verbal & Written Communication

Organization skills

Education

Bachelor's Degree in psychology, sociology or similar field

Tools

Soarian

Epic

Job description

Job Description - Behavioral Health Coordinator, Non-Licensed (260007OI)

A Brief Overview

Assist patients through the initial intake process by obtaining clinical information. - Obtain and update demographic information. Ensure accuracy of patient information and management of multiple spreadsheets. Manage information through current Resource Program. Determine benefit eligibility to Psychiatry, Psychology and Neuropsychology services.

What You Will Do

• The behavioral health coordinator is responsible for supporting and coordinating the behavioral, mental, and physical health care of patients on an assigned patient caseload with the patient's medical provider and, when appropriate, other internal and community behavior and/or mental health providers.
• The behavior health coordinator will offer parenting guidance/education for pediatric patients. Possess a working knowledge of clinical requirements for all faculty members to ensure accurate clinical referrals. - Ability to manage Referral Information. - Assist patients with insurance questions and review financial/billing related issues that are presented. - Responsible for fostering relationships within UHCMC for recruitment/referral purposes. - Correspondence/telephone calls to be handled in a professional, courteous manner.
• Edit and update Orders through Order Worklist - Manage referrals from AMA, FMH, and other programs utilized by University Hospitals - Collaborate and work with PCP, Pediatricians, and Psychiatry physicians to assist patients/families with scheduling or referrals
• The behavior health coordinator will offer parenting guidance/education for pediatric patients. What You Will Do - Support the behavioral, mental and physical health care of patients on an assigned patient caseload. Closely coordinate care with the patient’s medical provider and, when appropriate, other behavioral/mental health providers, schools, and community agencies. -
• Screen and assess patients for common behavioral, mental health and substance use disorders. Facilitate patient/ caregiver engagement and follow-up care. - Provide caregiver and patient education about common behavioral, mental health and substance use disorders and the available treatment options. Performs other duties as assigned.
• Misc duties associated with new patient care
• Complies with all policies and standards.
• Supports Medical Review Officer process and function
• Effectively promote and market wellness platform with UH Population Health partners
• Monitor and assure accuracy of the client company profiles related to drug and alcohol testing procedures

Additional Responsibilities

• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Qualifications - External Education - Bachelor's Degree Psychology, Sociology or similar related field (Required) or Work Experience - 5+ years experience working in mental health facility in direct patient care (Required
• Knowledge, Skills, & Abilities - Customer Service Experience, Knowledge of PC and Microsoft Office software. (Required proficiency) - Knowledge of Soarian or other billing systems a plus (Preferred proficiency) - Possess analytical and problem solving skills (Required proficiency) - Type 55 wpm (Required proficiency) - Microsoft Word and Excel Background (Required proficiency) - Excellent verbal and written communication skills (Required proficiency) - Excellent Organization skills (Required proficiency) Licenses and Certifications - Licensed Professional Counselor (LPC) (Preferred) or Licensed Social Worker (LSW) (Preferred)
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• Bachelor's Degree social work, psychology, or similar related field (Required) or
• Master's Degree LPC or LSW (Preferred)

Work Experience

• 5+ years experience in a medical office. (Required)

Knowledge, Skills, & Abilities

• customer service experience, knowledge of PC and mircrosoft office software. Knowledge of Epic or other billing systems a plus.
• possess analytical and problem solving skills
• type 55 wpm (required)
• excellent verbal and written skils
• excellent organizational skills

Licenses and Certifications

• Licensed Social Worker (LSW) (Preferred)
• Licensed Professional Counselor (LPC) (Preferred)

Physical Demands

• Standing Frequently
• Walking Frequently
• Sitting Rarely
• Lifting Frequently 50 lbs
• Carrying Frequently 50 lbs
• Pushing Frequently 50 lbs
• Pulling Frequently 50 lbs
• Climbing Occasionally 50 lbs
• Balancing Occasionally
• Stooping Frequently
• Kneeling Frequently
• Crouching Frequently
• Crawling Occasionally
• Reaching Frequently
• Handling Frequently
• Grasping Frequently
• Feeling Constantly
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Constantly
• Eye/Hand/Foot Coordination Constantly

Travel Requirements

• 10%