Behavioral Health Complex Care Manager, Full Time

Boston Medical Center (BMC); Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Boston Medical Center (BMC) is seeking a Complex Care Manager to collaborate with stakeholders to identify and engage high-risk, complex clients in intensive clinical care management. The role emphasizes addressing behavioral health needs and social determinants of health, improving patient experience, reducing costs, and supporting recovery through outreach, advocacy, coordination, and follow-up.

The manager will focus on clients with patterns of inpatient admissions and high emergency service

Job description

Position Summary The Complex Care Manager works with relevant stakeholders to identify and engage clients in intensive clinical care management with a focus on successfully addressing clients' behavioral health and social determinants of health, improving patient experience, advancing health and reducing cost. The services focus on high risk and complex clients who have a pattern of inpatient admissions, high utilization of emergency services, difficulty engaging with outpatient treatment and may also be medically complex. The role requires assertive outreach, advocacy, service coordination, monitoring, follow up and general assistance to help clients manage barriers that may impede access to clinical services and progress in their recovery.

Position Summary The Complex Care Manager