Behavioral Health Coach

hellobrightline; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Paid holidays

Parental leave

Home office stipend

Professional development reimbursement

Job summary

Brightline is seeking a Behavioral Health Coach to work remotely from anywhere in the United States. You will provide 1:1 coaching to families, teach practical skills, and support clinicians by coordinating care through Brightline’s digital tools.

The role emphasizes family education, content development, and safeguarding through Brightline protocols. Must have a master’s in psychology and relevant certifications, with experience in CBT and family-focused approaches.

Qualifications

• Master's degree in psychology or related field.
• NBC-HWC/ICF/NCHEC certification required.
• 1+ year in behavioral health setting preferred.

Responsibilities

• Deliver 1:1 coaching to caregivers, children, and teens via video sessions and chat.
• Partner with therapists and psychiatry providers to coordinate care.
• Develop and lead workshops and educational content for families.
• Document interactions accurately and on time.

Skills

CBT skills

SMART goals

Communication

Family counseling

Education

Master's degree in psychology

Certification: NBC-HWC/ICF/NCHEC

Tools

Brightline app

Video conferencing

Job description

Brightline is redefining what pediatric behavioral health care looks like for families across the country, and we're looking for the warm, skilled Behavioral Health Coach who will bring that vision to life from anywhere in the U.S.

This is a fully remote coaching role for someone who loves helping kids, teens, and caregivers build skills that make everyday life at home easier. You'll deliver 1:1 coaching by video and chat, help families find the right support within Brightline, and partner closely with our therapists and psychiatric providers.

Coaches teach skills and support families alongside our clinical team, and we don't provide supervision toward clinical licensure.

Location & schedule

Open to candidates in any U.S. state. Coaches work one of two fixed shifts: 11:00 a.m.-7:00 p.m. or 12:00 p.m.-8:00 p.m. Pacific Time.

Why This Role

One in five kids has a behavioral health condition, yet up to 80% get little or no help. Our coaches are often a family's first real connection to Brightline, and the steady support that helps new skills stick at home.

You’ll work from thoughtfully designed programs and digital tools built to take busywork off your plate, so your time goes where it matters most: with families. You’ll also help shape the workshops, classes, and content that reach families beyond 1:1 care.

Responsibilities

Coaching & Care Delivery

• Deliver 1:1 coaching to caregivers, children, and teens through video sessions and asynchronous chat, using Brightline's structured, evidence-based programs
• Teach practical skills that build coping strategies and reduce challenging behaviors, and help families set and track SMART goals
• Provide timely chat support between sessions and document every member interaction accurately and on time

Care Team Partnership

• Serve as the liaison between families in clinical care and their therapy and psychiatry providers
• Help families explore content in the Brightline app and connect them to the right level of care when they're ready
• Recognize and elevate safety concerns following Brightline protocols, including mandated reporting requirements

Family Education & Program Development

• Partner with teams across Brightline to develop and lead workshops, group classes, and new educational content
• Share what you're hearing from families to help improve our programs and tools

Requirements

• Master's degree in psychology or a related field (or expected completion within the next 12 months)
• NBC-HWC, ICF, or NCHEC certification, plus at least 5 years of relevant experience, including direct service in a behavioral health setting
• At least 1 year of experience in a behavioral health setting and experience with child- and family-focused CBT, motivational interviewing, and SMART goal setting
• At least 1 year of formal or informal experience working with children, youth, or families (required for both pathways)
• Open to and skilled at working with families from diverse backgrounds and perspectives
• Eager to keep building skills in evidence-based behavior change, and open to giving and receiving feedback
• Excellent written and verbal skills, with a gift for explaining complex topics in age-appropriate, easy-to-understand ways
• Detail-oriented, organized, and independent, with a warm, compassionate, nonjudgmental style
• Quick to learn new technology and steady in a fast-growing, evolving environment
• Available to work a fixed shift of 11:00 a.m.-7:00 p.m. or 12:00 p.m.-8:00 p.m. Pacific Time
• A private, quiet workspace and reliable high-speed internet so you can hold confidential video sessions
• Preferred experience in digital health coaching

Benefits, Perks & Stipends

We invest in our people with a comprehensive benefits package designed to support your health, your family, and your life outside of work:

• Health coverage: Medical, Dental, and Vision insurance, plus Long-Term Disability, Life Insurance, a Flexible Spending Account, and a 401(k)
• Time to recharge: 12 Company Holidays, Floating Holidays, and Paid Time Off plus a company-wide Holiday Shutdown between Christmas and New Year's, so you can truly unplug knowing your teammates are offline too
• Growing your family: Parental Leave to be present for what matters most
• Perks & stipends: Health and Wellness Stipend, Home Office Reimbursement, License Maintenance Reimbursement, Commuter Benefits, and Professional Development Reimbursement to support how and where you do your best work

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. Depending on the position, total compensation packages are dynamically structured and may include a combination of cash salary, equity, benefits, wellbeing, and professional opportunity. Compensation for this role vari