Behavioral Health Case Manager II

Delaware LLC; Delaware; On-site; USD 52,000 - 75,000; Full time

Job summary

Department of Health and Social Services (DHSS) in Delaware seeks a Behavioral Health Case Manager II to enhance outcomes, streamline operations, and ensure regulatory compliance with a patient-centered focus. The role involves conducting video reviews of incidents with timelines and coordinating care across multiple services to promote efficient care and reduce gaps.

Applicants must hold a Bachelor's degree or higher in Behavioral or Social Science or related field and have practical experience

Qualifications

• Bachelor's degree or higher in Behavioral or Social Science or related field.
• Six months' experience in case management, including planning and evaluating options and services.
• Six months' experience in clinical treatment, counseling or eligibility determination as part of a team.
• Six months' experience interpreting laws, rules, and procedures.
• Six months' experience in narrative report writing.

Responsibilities

• Interviews clients and family members to obtain complete case history.
• Provides guidance to the client's family to enable solutions and positive interactions.
• Evaluates information and refers to proper review channels.
• Prepares narrative, statistical, and court reports as necessary.
• Participates in a multi-disciplinary team for assessment and treatment planning.
• Prepares forms for services or benefits and coordinates referrals.
• May appear at court proceedings to testify on client issues.
• Provides guidance to organizations and staff on findings related to client care.

Skills

Interviewing

Family guidance

Report writing

Multidisciplinary teamwork

Communication across cultures

Legal/regulatory interpretation

Education

Bachelor's degree or higher in Behavioral or Social Science or related field

Job description

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

The Purpose of this position is to enhance quality outcomes, streamline operational processes, and ensure regulatory compliance while maintaining a patient-centered approach. The incumbent will conduct video reviews of incidents with timelines for patient safety. This role acts as a bridge for clinical case management and quality improvement methodologies to promote efficient care coordination, reduce service gaps, and improve overall patient outcomes at the Delaware Psychiatric Center.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.

• Interviews clients, family members or any other persons deemed necessary to obtain the most complete case history possible.
• Provides guidance and relevant information to the client's family to enable them to facilitate solutions and promote positive interactions among family members.
• Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review.
• Prepares narrative, statistical reports and court reports as necessary.
• Provides input as a member of a multi-disciplinary team in the assessment of client human service needs and treatment planning, enabling the most beneficial placement in foster care, day care, nursing home, drug/alcohol rehabilitation or other special care facility.
• Prepares necessary forms of application for services or benefits. Contacts appropriate social agencies and coordinates referrals.
• Appears at court proceedings as required testifying to the social and environmental issues affecting the client.
• Provides technical guidance to organizations and staff regarding findings related to client care or provides consultation to other caregiving agencies.
• Provides consultative services to state and private agencies; may participate in community projects.
• Advocates for clients and families in the protection of rights; obtains consent for treatment.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• May lead paraprofessional, professional or administrative support staff by assigning, monitoring, and reviewing work and providing on-the-job training, guidance, and direction.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Job Requirements

JOB REQUIREMENTS for Behavioral Health Case Manager II

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field.
• Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Six months' experience in providing clinical treatment, counseling or determining eligibility for services or benefits as part of a treatment team.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience in narrative report writing.

Conditions of Hire

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources .

DHSS does not provide employment-based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov .

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com .

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail] .

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.