Behavioral Health Case Manager I

Adelante Healthcare; Phoenix (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

Adelante Healthcare in Phoenix, AZ is seeking a Behavioral Health Case Manager to oversee a caseload, assess client needs, develop and review service plans, and coordinate with care teams to improve outcomes.

The position requires culturally competent care, thorough documentation, and collaboration with psychiatrists and other professionals; bilingual English/Spanish is strongly preferred and a valid AZ driver’s license is required.

Qualifications

• High school diploma or GED required; Associate’s Degree preferred.
• Minimum of one year of experience in the Behavioral Health field preferred.
• Excellent customer service and computer skills.
• Thorough knowledge of DSM and ICD preferred.
• Ability to complete a Behavioral Health Assessment with clinical oversight.
• Bilingual English/Spanish strongly preferred.
• Valid Arizona driver’s license.
• Valid Level One Fingerprint Clearance Card issued by Arizona DPS.

Responsibilities

• Participate in screening new service requests within the center and ensure appropriate service delivery.
• Participate in regular interdisciplinary staff meetings.
• Accept newly assigned cases and complete case management assessments.
• Develop treatment/service plans with clients and implement services.
• Provide direct client services including case management, skills training, counseling with clinical oversight.
• Maintain case records and document all service contacts timely.
• Coordinate with psychiatrist and Behavioral Health team regarding medication and changes.
• Perform other duties as assigned.

Skills

DSM/ICD knowledge

Excellent customer service

Bi-lingual English/Spanish

Assessment skills

Interdisciplinary collaboration

CPR/AED certification

Computer skills

Cultural sensitivity

Education

High school diploma or GED

Associate’s Degree preferred

Job description

Position Summary

The Behavioral Health Case Manager is responsible for managing an assigned caseload of clients and assessing client needs by developing, implementing, and reviewing service plans, and working with other internal and external resources in meeting/achieving client service needs.

EXPECTATIONS

Every Adelante Leader will strive to maximize the performance and contribution of each team member to Adelante Healthcare and the community that we serve every day. Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations. Leaders are also expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Compassion
• Excellence
• Integrity
• Learning
• Respect
• Sustainability

Qualifications

ESSENTIAL SKILLS AND EXPERIENCE

• High school diploma or GED from an accredited institution is required, Associate’s Degree preferred
• Minimum of one (1) year of experience working in the Behavioral Health field preferred
• Excellent customer service skills
• Excellent computer skills
• Thorough knowledge of current versions of DSM and ICD, preferred
• Ability to complete a Behavioral Health Assessment with appropriate clinical oversight
• Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross
• Bilingual English/Spanish strongly preferred
• Valid Arizona driver’s license
• Valid Level One Fingerprint Clearance Card issued by Arizona Department of Public Safety

Position Responsibilities/Essential

• Participate as directed in the screening of new service requests within the center ensuring that all individuals are adequately and appropriately served according to their individual needs and in accordance with existing policies and procedures
• Participate in regular interdisciplinary staff meetings
• Accept newly assigned cases in which the diagnostic intake has been completed by the Intake Specialist. Completes case management assessment on all clients entering caseload
• Develop appropriate treatment/service plans with clients as the means for implementing appropriate service and developing effective alliances with clients
• Provide direct client services to individuals and/or family members. Services provided may include case management, skills training, group skills training, health promotion, transportation, supportive employment services, counseling with appropriate clinical oversight and others depending on client need. Services may be provided in office, home, school or community settings
• Provide on-going supportive and/or case management functions in accordance with the problems, needs and the strategies identified within the service plan in order to assist the client to achieve goals and objectives
• Provide face to face reviews with the client and/or relevant behavioral health staff on a regular basis. Ensures progress made is reported so that the service plan can be modified as necessary to ensure that the goals and objectives are being achieved. The frequency reviews will be determined by relevant requirements
• Assist supervisory staff with tracking of clients, including the generation of reports that will allow follow-through on quality of care
• Document all service contacts on a timely basis including face-to-face interviews, collateral and networking contacts, correspondence and maintains the case records in accordance with internal and regulatory standards requirements
• Maintain close communication with the consulting psychiatrist and the Behavioral Health team for input regarding medication compliance, side effects of medication, and medication changes and alerts behavioral health team of any changes in client adjustment which might suggest decompensation and a need for more aggressive intervention
• Perform other duties as assigned by the supervisor which are consistent with the position and in compliance with Adelante Health Care policies and procedures

Nonessential Skills And Experience

• [Experience with community resources and agencies, preferred]

Additional Duties And Responsibilities

• Other duties as requested or assigned

PCMH

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.