Behavioral Health Case Manager: Care Coordination & Discharge

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

WakeMed Health & Hospitals seeks a resource and placement specialist in Raleigh to support patients and families with mental health and substance use care. You will assist with discharge planning, referrals, education, advocacy, and connecting patients to community resources to promote recovery.

You will liaise with clinical staff, monitor placements and insurance benefits, and help prevent delays in care while coordinating transfers and services across inpatient and outpatient settings.

Qualifications

• Master's degree in counseling, marriage and family therapy, psychology, or social work required.
• No specific software/tools required or listed.

Responsibilities

• Support patients and families in discharge planning and referrals.
• Coordinate with inpatient and outpatient services and community resources.
• Review admissions and stays for appropriateness; monitor insurance benefits.
• Assist with appeals, utilization reviews, and care-coverage optimization.

Skills

Independent work

Prioritization

Time management

Flexibility

Conflict resolution

Education

Master's in Counseling / MFT / Psychology / Social Work

Job description

WakeMed Health & Hospitals seeks a resource and placement specialist in Raleigh to support patients and families with mental health and substance use care. You will assist with discharge planning, referrals, education, advocacy, and connecting patients to community resources to promote recovery.

You will liaise with clinical staff, monitor placements and insurance benefits, and help prevent delays in care while coordinating transfers and services across inpatient and outpatient settings.