Behavioral Health Case Manager

Priority Dispatch Corp.; California, Northern (MO, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Priority Dispatch Corp. is seeking a licensed clinician to coordinate behavioral health care across providers. You will assess patients, develop individualized plans, implement services, and monitor progress in a collaborative setting.

The role requires 2+ years in healthcare or social services, familiarity with EHR, and strong advocacy for clients. Expect a dynamic workload with HIPAA compliance and inter-agency coordination.

Qualifications

• Master’s degree in social work or psychology or related field required.
• Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC) certification.
• Current CPR certification.
• Experience in case management or behavioral health settings.
• Certification in Case Management preferred.
• Willingness to undergo background checks and drug testing.

Responsibilities

• Ensure patients receive quality, cost-effective care.
• Develop personalized care plans from assessments.
• Coordinate and monitor implementation of care plans.
• Provide case management, referrals, and service coordination.
• Advocate for timely and appropriate services.
• Maintain accurate client records and scan documents into EMR.
• Collaborate with healthcare providers, social workers, and professionals.
• Provide crisis intervention and support when needed.
• Monitor progress and adjust plans as required.
• Facilitate group therapy sessions and support groups.
• Educate clients and families about resources.
• Ensure compliance with laws, regulations, and standards.
• Communicate with hospitals, pharmacies, insurers, and agencies.
• Coordinate referrals between specialty providers.

Skills

Interpersonal skills

Communication skills

Independent worker

Analytical thinking

Empathy

Education

Master’s degree in social work or psychology

LCSW or LPC certification

Current CPR certification

Case management certification preferred

Tools

EMR/EHR systems

Job description

***Duties and Responsibilities:***1. Ensure that patients receive appropriate quality care that is cost effective.2. Works with patients to assess their conditions and needs to develop personalized care plans.3. Conducts comprehensive assessments of clients' behavioral health needs4. Develop individualized care plans based on client assessments5. Coordinate and monitor implementation of care plans6. Provide case management services, including referrals and coordination of services7. Advocate for clients to ensure they receive appropriate and timely services8. Maintain thorough and accurate client records/documentation and scans hardcopy medical documents into EMR system.9. Work collaboratively with healthcare providers, social workers, and other professionals10. Provide crisis intervention and support when necessary11. Monitor client progress and adjust care plans as needed12. Facilitate group therapy sessions and support groups13. Educate clients and families about available resources and services14. Ensure compliance with all applicable laws, regulations, and standards15. Communicates with hospitals, pharmacies, health departments, clinics, insurance companies, government agencies, and health providers.16. Coordinate referrals between Specialty Providers.17. Performs other duties as assigned.1. Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC) certification2. Familiarity with community resources and support services3. Strong interpersonal and communication skills4. Ability to handle high-stress situations effectively5. Proficiency in electronic health records (EHR) systems6. Minimum of 2 years of experience in a healthcare or social services setting7. Knowledge of mental health and substance abuse disorders8. Excellent assessment and analytical skills9. Ability to develop and implement effective care plans10. Strong organizational and time-management abilities11. Demonstrates analytical and critical thinking abilities with pro-active decision-making and negotiation skills12. Empathy and dedication to client advocacy13. Must be able to work independently.## Qualifications***Qualifications:***1. Master’s degree in social work, Psychology, or related field2. Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC) certification3. Current CPR Certification.4. Experience in case management or behavioral health settings.5. Certification in Case Management preferred.6. Willingness to undergo and pass background checks and drug testing. ***Typical Physical Demands:***Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires standing and walking for prolonged periods of time. Occasionally lifts and carries items weighing up to 50 pounds. Requires corrected vision and hearing to normal range. Requires exposure to communicable diseases or bodily fluids.***HIPAA Disclosure:***This position has access to systems and/or services that contain protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996. Additionally the position ensures and adheres to strict confidentiality when handling patient information, according to the HIPAA Privacy Act and supporting GAPHC policies and procedures.***Reporting Relationship:*** QI Coordinator/Medical Director***Supervisory Relationship:*** None