Behavioral Health Care Navigator & Admin Support

Harbor Community Health Centers; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Harbor Community Health Centers in Los Angeles is seeking a Behavioral Health Care Coordinator to provide care management and administrative support to help patients access behavioral health, substance use, and social services tailored to their needs.

You will support the BH team by facilitating service delivery, referrals, and education for clients and the community, coordinate with providers, maintain confidentiality, and help connect patients with resources including psychiatry and other

Qualifications

• Bachelor’s degree in social work or related field and 1 year of experience in a behavioral health setting.
• Ability to work with people of diverse cultural, educational, social, and economic backgrounds.
• Ability to organize and prioritize work tasks.
• Knowledge of HIPAA compliance for patient/agency records according to established professional social standards.
• Ability to work as part of a multidisciplinary team.
• Knowledge of community mental health and social services.
• Computer and internet proficiency.
• Coordinate long-term therapy referrals for patients with chronic/severe mental illness.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Experience utilizing an Electronic Medical Records (EMR) system is highly desirable.

Responsibilities

• Assist BH providers with patient paperwork, faxes, and correspondence (e.g., progress letters, forms, scanning documents).
• Ensure all patient communication is documented in the EHR and signed forms obtained.
• Follow no-show policy and document communications in the EHR.
• Coordinate phone triage for BH department.
• Serve as liaison for medical and dental care teams and schedule appointments as needed.
• Manage BH appointments to keep schedule full and handle waitlists.
• Match patients with therapists based on urgency, preferences, and availability.
• Generate BH reports and audit tools as needed.
• Verify patients’ insurance eligibility.
• Train staff on Behavioral Health protocols under supervision.
• Maintain patient confidentiality per HIPAA.

Skills

Communication skills

Multidisciplinary teamwork

Organizational skills

Cultural competency

EMR familiarity

Problem solving

Education

Bachelor’s degree in social work or related field

1 year of experience in behavioral health setting

Tools

Electronic Medical Records (EMR) system

Job description

Harbor Community Health Centers in Los Angeles is seeking a Behavioral Health Care Coordinator to provide care management and administrative support to help patients access behavioral health, substance use, and social services tailored to their needs.

You will support the BH team by facilitating service delivery, referrals, and education for clients and the community, coordinate with providers, maintain confidentiality, and help connect patients with resources including psychiatry and other