Behavioral Health Care Coordinator

Centerstone; Speedway (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Paid time off

AD&D & Life Insurance

Education opportunities

Employee assistance

Job summary

Centerstone seeks a Behavioral Health Care Coordinator to provide High Fidelity Wraparound (Tier 1) and Intensive Care Coordination (Tier 2) for youth and families with complex needs. The role requires extensive community-based, in-person work with regular travel in designated southern Illinois counties; travel is reimbursed per policy.

The position involves facilitating team meetings, completing assessments, supporting crisis services, and developing, monitoring, and evaluating safety plans.

Qualifications

• Bachelor's degree in a human services field or equivalent experience.
• Three years hands-on mental health experience if using an Associate's degree.
• Five years supervised behavioral health experience with HS diploma.

Responsibilities

• Provide Care Coordination for youth and families receiving Tier 1 or Tier 2 services.
• Develop, implement, and monitor individualized care plans with clients and families.
• Conduct in-person, community-based child and family team meetings.
• Provide outreach, advocacy, and follow-up to ensure services are delivered as planned.
• Deliver ongoing case management, including assessment, planning, linking, monitoring, and referrals.
• Support the Family Support Program (FSP) and Specialized Family Support Program (SFSP).
• Integrate natural supports and community resources into growth planning and service delivery.
• Present clinical and service information to guide care planning and adjustments.

Skills

Care coordination

Communication

Customer service

Problem-solving

Community resources

Education

Bachelor's degree in human services

Associate’s degree in human services +3 years

HS diploma +5 years supervised behavioral health

Job description

Job Summary

This position provides High Fidelity Wraparound (Tier 1) and Intensive Care Coordination (Tier 2) services to youth and families with complex behavioral health and social needs. The role requires regular travel within the southern Illinois counties of Alexander, Pulaski, Union, Williamson, Jackson, Johnson, Massac, and Franklin and involves extensive community‑based, in‑person work. Travel is reimbursed in accordance with organizational policy.

The Behavioral Health Care Coordinator facilitates child and family team meetings, completes and reviews IM+CANS assessments, supports crisis services, and develops, monitors, and evaluates prevention and safety plans. This position works collaboratively with Pathways and other internal and external service teams to ensure coordinated, person‑centered care. Responsibilities also include connecting clients to appropriate services, advocating on their behalf, providing ongoing support, and monitoring service effectiveness.

Essential Duties and Responsibilities

• Provide Care Coordination and support for youth and families receiving High Fidelity Wraparound (Tier 1) or Intensive Care Coordination (Tier 2) services.
• Work collaboratively with clients, family members, and multidisciplinary providers to develop, implement, and monitor individualized plans.
• Conduct in‑person, community‑based child and family team meetings in accordance with program and model requirements.
• Provide assertive outreach, advocacy, support, and follow‑up to assigned clients; document all outreach attempts and ensure services outlined in the personal growth plan are delivered at the identified frequency.
• Provide ongoing case management services, including assessment, planning, linking, monitoring, referral, and advocacy.
• Deliver case management services to youth enrolled in the Family Support Program (FSP) and/or Specialized Family Support Program (SFSP).
• Assist clients and families in building and sustaining natural support teams, integrating community supports and resources across identified life domains.
• Incorporate natural and community‑based supports into both the personal growth planning process and ongoing service delivery.
• Present relevant clinical and service information to ensure quality of care, obtain feedback, and guide service planning and adjustments.
• Identify, document, and report Critical Incidents in accordance with Centerstone policy and procedures.
• Support crisis planning and prevention efforts, including evaluation of safety and prevention plans.
• Provide community education and outreach activities as assigned.

Knowledge, Skills, and Abilities

• Effectively communicate via written, verbal, in‑person, and virtual methods.
• Skill in customer service/experience techniques.
• Knowledge of role and function of various community resources.
• Skill in problem‑solving.
• Knowledge of basic service recipient’s dynamics of assigned disability groups.

Qualifications

• Education Level: Bachelor’s Degree in a human services‑related field, OR Associate’s Degree in human services plus at least three years of hands‑on experience in mental health, OR High School diploma or equivalent with a minimum of five years of supervised experience in behavioral health (subject to approval).
• Years of Experience: Prior experience as detailed above.
• Certification/Licensure: N/A

Pay Range: $16.50–$23.10 per hour.

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

EEO Statement

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.