Behavioral Health Associate - Days

East Tennessee Behavioral Health; Knoxville (TN); On-site; USD 26,000 - 34,000; Full time

Job summary

East Tennessee Behavioral Health in Knoxville is seeking a Personal Care Specialist to provide compassionate care under clinical or nursing supervision. You will help with daily living activities, observe patient conditions and report concerns to the nursing team.

The role emphasizes patient safety, empathy, and professional conduct. Training includes CPR and de-escalation/ restraining certification; state-first aid requirements may apply.

Qualifications

• High school diploma or equivalent required.
• Six months or more experience working with the specific population of the facility preferred.

Responsibilities

• Provide personal care under clinical or nursing leadership.
• Document timely, accurate clinical information in patient records.
• Maintain a safe, supportive environment and respond to patient needs.
• Assist with activities of daily living (toileting, bathing, dressing, grooming, meals).
• Perform safety checks and ensure 15-minute supervision intervals as required.
• Observe patients and report significant findings to nursing staff.
• Engage patients in educational-rehabilitative activities.
• Coordinate transportation when needed and complete related paperwork.

Skills

Empathy

Customer service

Observation skills

Communication with staff

Education

High school diploma or equivalent

Tools

CPR certification

First aid certification

De-escalation training

Restraint certification

Job description

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Purpose Statement

Responsible for providing personal care services to patients at the facility under the direction of clinical or nursing leadership. Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Essential Functions

• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer services.
• Ensure the well-being of patients and provide a positive, supportive and structured environment.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15 minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
• Document timely, accurate and appropriate clinical information in patient's medical record.
• Assist in providing a safe, secure and comfortable environment for patients, significant others and staff.
• Interact routinely with patients, observe behaviors and communicate significant observations to nursing staff.
• May oversee or assist patients with activities of daily living, including toileting, bathing, dressing, grooming, oral hygiene, meals, snacks, hydration and changing bed linens.
• May obtain patient's vital signs, height and weight as assigned and document in patient record.
• Facilitate patient educational-rehabilitative group which cover a variety of topics including social skills, coping skills, anger management and independent living skills.
• Engage patients in activities and interactions designed to encourage achievement of treatment goals.
• Complete and maintain required documentation. Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.
• May provide transportation for patient or coordinate transportation with appropriate staff member.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• High school diploma or equivalent required.
• Six months or more experience working with the specific population of the facility preferred.

Licenses/Designations/Certifications

• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

EASTN