BEHAV HEALTH SUPERVISOR

Center for Health Care Services; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

The Center for Health Care Services in San Antonio is seeking a Clinical Supervisor to manage a multidisciplinary team. This role involves providing clinical guidance, crisis intervention, and supervision of multiple employees.

The ideal candidate will have a Master’s degree in counseling or related field and extensive experience with mental health services. Responsibilities include ensuring program effectiveness and conducting performance evaluations.

This full-time position requires strong leadership and communication skills. A valid Texas drivers' license is also necessary.

Qualifications

• Master’s degree in counseling, social work, or related field required.
• Minimum of three years of experience as QMHP-CS.
• Five years of experience with relevant populations.

Responsibilities

• Provide clinical guidance for assigned QMHP-CS and CSSP.
• Ensure programs meet productivity and revenue goals.
• Conduct chart and program audits.
• Respond to crisis situations.
• Supervise assigned personnel and conduct performance evaluations.

Skills

Critical thinking

Organization and time management

Counseling, mediation, and verbal de-escalation

Education

Master’s degree in counseling, social work, or behavioral sciences

Tools

Microsoft Office Suite

Job description

GENERAL SUMMARY

Practices managerial responsibilities over non-licensed and/or licensed staff/clinicians (depending on the area of assignment) for a designated unit/clinic/program. Assists with daily clinic/program operations, both in‑clinic and with field‑based employees. May assist with developing policies and procedures for the unit and may provide direct clinical services, assessments, and develop treatment plans for consumers with mental illness and/or substance use.

SPECIFIC PROGRAM DESCRIPTION

Specialized Multidisciplinary Alternate Response Team (SMART) Program: A collaborative program aimed at creating a multidisciplinary mental health response team in partnership with Bexar County Sheriff’s Office (BCSO), Acadian Ambulance and the Southwest Texas Regional Advisory Council (STRAC). The team consists of licensed mental health professionals, peer support specialists, mental health deputy, and a paramedic. As part of this team, the SMART Certified Peer Support Specialist will use specified triage criteria developed by the Bexar County Dispatch team to identify low level 9‑1‑1 mental health related calls and dispatch the SMART team to respond. The target population are individuals experiencing a mental health crisis that are otherwise non‑violent and in need of access to treatment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides clinical guidance and input for assigned QMHP-CS and CSSP, which may include in‑clinic and field‑based support, observation, and consultation.
• Ensures business units/programs meet productivity, revenue goals, and treatment outcomes (SMART Program excluded).
• Conducts chart and program audits.
• Coordinates and collaborates with program contractors to identify specific resources available in the community.
• Responds to crisis situations and provides intervention and support as needed; may require after‑hour crisis support depending on the business unit/program.
• Responds to client/LAR needs/complaints and employee relations issues.
• Ensures and role models CHCS safety protocol adherence and implementation.
• May require assistance with data collection, analysis, and reporting, including budgetary/financial reporting.
• Conducts interviews and hiring practices for direct report positions while considering operational budgets.
• Assists with new staff onboarding, training/coaching related to job duties/responsibilities.
• Reviews and approves clinical documentation, including reviewing and approving treatment plans, progress notes, discharge summaries, etc.
• Provides intervention strategies to improve clinical/program outcomes.
• Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
• May assist with completing intake assessments as needed.
• Performs other related duties as required.

MINIMUM ENTRANCE QUALIFICATIONS

Education and Experience

• Master’s degree in counseling, social work, behavioral science, or other behavioral‑related fields and at least three (3) years’ experience as QMHP‑CS.
• Five (5) years’ experience working with relevant population.

Licenses or Certifications

• State of Texas licensed Master Social Worker (LMSW), Licensed Professional Counselor Associate (LPC‑Associate), and/or Licensed Marriage and Family Therapist Associate (LMFT‑Associate).

Other Requirements

• Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and meet the driving record requirements of the company’s auto insurance carrier if company business is conducted in a personal vehicle.
• Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies.
• Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training, including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
• All consumer‑facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment.
• Depending on the assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint‑based background check and maintain CJIS eligibility. The following may result in disqualification: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding.

SUPERVISION

• Work requires assisting the Clinic Administrator with clinical supervision and monitoring performance for a regular group of employees (two or more full‑time employees) including providing input on hiring/disciplinary actions and work objectives/effectiveness, performance evaluations, and realigning work as needed.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of

• Principles and practices of employee supervision.
• Crisis management.
• Health and safety code and ethical guidelines.
• Applicable software applications (including Microsoft Office Suite).
• Modern office procedures, methods and computer equipment.
• Available community resources and working understanding of hospital system, judicial and legal system.
• Severe mental illness (SMI), co‑occurring disorders, and substance use disorders.
• Basic understanding of medical terminology and psychopharmacological medications.

Skill in

• Critical thinking.
• Organization and time management.
• Coaching and development of staff.
• Counseling, mediation, and verbal de‑escalation.
• Performing a variety of duties, often changing from one task to another of a different nature.
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.

Ability to

• Respond to emergencies and crisis situations.
• Effectively communicate, both verbally and in writing.
• Understand and carry out oral and written directions.
• Work in a multi‑disciplinary setting and work with diverse populations.
• Maintain the confidentiality of information and professional boundaries.
• Establish and maintain effective working relationships.
• Maintain accurate and complete records.
• Meet schedules and deadlines of the work.
• Accurately organize and maintain paper documents and electronic files.
• Conduct eligibility screenings and clinical assessments.

PHYSICAL DEMANDS

• Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training, including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
• Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.
• The employee must be able to occasionally transfer a consumer.

Monday – Friday 8:30 am – 5:30 pm 711 E. Josephine