Beer Garden Server

beatthebomb; Washington (District of Columbia); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

401k plan

Paid time off

Annual Learning Stipend

Referral Bonuses

Medical, dental and vision insurance

Transit Benefits

Life Insurance

Job summary

Beat The Bomb DC is seeking a Beer Garden Server to deliver exceptional guest experiences in a fast-paced, immersive entertainment setting. You will take orders, serve drinks and bites, and help maintain a vibrant, safe environment in the Beer Garden and Game Bays.

Ideal candidates are friendly, outgoing, and able to work weekends. You must have responsible alcohol service certification and be comfortable on your feet for extended periods, with the ability to lift up to 50 lbs.

Qualifications

• Responsible alcohol service certification required (ServSafe, TIPS, etc).
• Excellent guest service and communication skills.
• Friendly, outgoing, and inclusive demeanor.
• Weekend availability is required.
• Willingness to be on your feet and stay active during shifts.
• Ability to lift up to 50 lbs.

Responsibilities

• Deliver exceptional guest service in the Beer Garden and Game Bay areas.
• Take orders and enter them into Toast POS system; coordinate with kitchen staff.
• Provide food and drink service, ensuring timely delivery to guests.
• Maintain cleanliness of the Beer Garden and Game Bay tables and seating areas.
• Process payments and assist with setting tables and decor.
• Troubleshoot basic issues related to Game Bay operations and POS system.
• Adhere to food and beverage safety guidelines and health department requirements.
• Collaborate with team to ensure a positive, high-energy guest experience.

Skills

Food service

Customer service

Communication

Teamwork

Job description

The Company

BEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint, Slime, and Foam Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta, Washington D.C., Philadelphia, Charlotte, Houston, and Denver. We've hosted over 500,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 5 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual, serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!

The DC Location

Located in DC's hippest new neighborhood, Ivy City, DC, this marks our third location in the nation, and opened in February 2023. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms; 7 immersive arcade lounges ('Game Bays'); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and several dedicated private event spaces for large groups. The Bomb DC has already emerged as one of the highest rated experiences in DC with over 5,000 5-star reviews on Google and has welcomed nearly 50,000 customers in less than 6 months.

Essential Duties & Responsibilities

The Beer Garden Server plays a crucial role in crafting a unique and memorable experience for Beat The Bomb's guest. They will deliver exceptional guest service, along with delicious cocktails and tasty bites. Beer Garden Servers at Beat The Bomb are responsible for taking orders, providing outstanding service, and adhering to all food and drink safety guidelines. Beer garden position will consist of food and beverage service in the Beer Garden and Shot station operations. While their primary focus is food & beverage operations, it is essential for all Beer Garden servers to have a comprehensive understanding of how Game Bays operate and the ability to troubleshoot some quick fixes for the guest.

• Food & Beverage Safety: Follow all safety and sanitation procedures per the health department and responsible alcohol service guidelines
• Customer service: Greeting customers, being polite and attentive, and providing information
• Menu knowledge: Able to answer questions and make recommendations based on customer preferences or dietary restrictions
• Order taking: Taking food and drink orders from guests, entering them into our Toast POS system, and ensuring they have been communicated to the kitchen staff
• Food and drink delivery: Serving food and drinks to customers on time and communicating any delays to management
• Table settings: Arranging, clearing, cleaning, resetting tables, chairs, and decor for our guests
• Cleanliness: Keeping the Beer garden & Game Bay table(s) and seating areas clean and tidy.
• Payment processing: Preparing bills and collecting checks
• Communication: Cooperating with kitchen staff and following customer service guidelines
• Technical ability: Ability to understand and utilize Toast POS system and basic troubleshooting for our Game Bay operations

The Ideal Beer Garden Server

• Embodies Beat The Bomb's Values:
  • Bring Positivity
  • Take Responsibility
  • Build The Future
  • CREATE THE FUN
• Required to be Responsible Alcohol service certified through a nationally recognized company such as ServSafe, TIPS, etc.
• Communicates effectively while providing impeccable service to each and every guest.
• Loves people! They thrive when engaging with others... both teammates and guests alike!
• The ultimate teammate - they are ready to jump in and help wherever and whenever necessary!
• Remains calm when faced with external pressures
• Is friendly, outgoing, and inclusive.
• Is a weekend warrior! (must be available to work weekends)
• Does not mind physical activity... This will be a position where you are constantly on your feet and in motion. Ability to lift up to 50 lbs.
  

What We Offer

• Competitive Pay, Tip Pools and Monthly Bonus Pool
• Paid time off: up to 5 days in year 1 and 10 days after 1st year
• 401k plan
• $500 Annual Learning Stipend for professional development [Full-Time Only]
• Referral Bonuses
• Medical, dental and vision insurance (full-time Only)
• HSA (full-time only)
• Transit Benefits
• Life Insurance Benefit Options (Full-Time Only)
• Free fountain beverages and discounted meals (free for kitchen staff)
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fast-growing start up team
• Friends & family ticket discounts!