Become a Luxury Brand Evaluator US

Customer Experience Group - CXG; Hawaii; Hybrid; USD 21,000 - 55,000; Full time

Benefits offered by this job

Collaborate with iconic brands

Flexible assignments

Reimbursement for purchases

User-friendly mission platform

Job summary

Customer Experience Group - CXG is seeking a luxury brand evaluator to discreetly assess in-store and online experiences for premium brands. You will provide candid feedback that helps brands refine service levels across fashion, beauty, jewelry, and automobiles.

Assignments are flexible, with short in-store visits and the potential for multiple missions per month. No prior experience is required; beginners welcome, with reimbursement options for purchases as applicable.

Qualifications

• Must be 18 years or older (21 years or older in the United States).
• Current customer of premium and luxury brands is preferred.
• Not under contract with any retail brands to ensure impartiality.

Responsibilities

• Visit luxury stores or assess online experiences and provide honest feedback.
• Complete questionnaires through the CXG platform to document observations.
• Observe ambiance, service quality, and overall customer experience during each assignment.
• Coordinate with CXG on mission details and timing to maximize flexibility.

Skills

Attention to detail

Customer experience

Observant

Feedback collection

Job description

Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.

About the Role:

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing:

1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.

Perks of the Role:

• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.

How to Join the CXG Community:

1. Register: sign up at live.cxg.com and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.

Compensation:

• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.

Requirements:

• Must be 18 years or older (21 years or older in the United States).
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.