Become a Luxury Brand Evaluator in Massachusetts, US

CXG group; Boston, Northern (MA, KY); Hybrid; USD 20,000 - 32,000; Full time

Benefits offered by this job

Iconic brand collaboration

Flexible assignments

Reimbursement for purchases

User-friendly mission platform

Job summary

CXG group seeks a luxury brand evaluator to discreetly assess customer experiences across boutiques and online stores. You will visit stores, interact with sales staff, and share candid feedback that helps brands refine service quality.

Join a global leader in customer experience, enjoy flexible assignments, and work remotely where allowed. No prior experience is required, and reimbursement for approved purchases may be provided.

Qualifications

• Must be 18 years or older (21 years or older in the United States).
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.

Responsibilities

• Choose your assignments - align your missions with your personal preferences and profile.
• Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
• Observe carefully - check the ambiance, service quality, and overall customer experience.
• Provide honest feedback - use our platform to share your observations through questionnaires.

Skills

Flexibility

Observation

Feedback delivery

Online evaluation

Job description

Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.

About the Role:

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.


• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing:

1. Choose your assignments - align your missions with your personal preferences and profile.


2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.


3. Observe carefully - check the ambiance, service quality, and overall customer experience.


4. Provide honest feedback - use our platform to share your observations through questionnaires.

Perks of the Role:

• Collaborate with iconic brands across industries.


• Flexible assignments tailored to your interests.


• Compensation for your time and input, with the potential for reimbursement on purchases.


• A user-friendly platform for managing missions and feedback.

Compensation:

• Non-Purchase Evaluations: Earn a fee based on mission complexity.


• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

• Must be 18 years or older (21 years or older in the United States).


• Current customer of premium and luxury brands.


• Not currently under contract with any retail brands, to ensure impartiality.


• Punctual, organized, detail-oriented, and reliable.


• Observant and passionate about customer experience.


• No prior experience is required; we value honest feedback from genuine customers.